Guest Service

About This Role

Greeting and serving customers with a positive attitude is the main focus of this guest service role. The position involves taking orders, handling cash, and maintaining a clean and stocked service area while adhering to company operating standards.

Responsibilities

• Greet all customers with a sincere smile, making them feel welcome through a positive, pleasant, and enthusiastic attitude
• Take and fill the customer
• Suggestive up sell of products as directed by management
• Collect money and deliver order to customer
• Immediately attend to any customer service problem or complaint
• Notify manager as needed
• Verify opening reading and bank
• Be accountable and responsible for all cash issued and received at their register during their shift and all guest checks used
• Count down drawer at end of shift to ensure accuracy
• Immediately notify Manager in Charge of any deletions, over-rings or equipment problems
• Ensure that all product holding times are strictly observed
• Ensure products on the counter or in the display case are properly rotated and attractively displayed
• Keep display case interior and exterior clean at all times
• Stock the service area with a sufficient supply of napkins, cups, lids, etc.
• Maintain an adequate supply of iced tea
• Perform all other duties as assigned

Requirements

• High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified
• Knowledge of all restaurant policies, practices and operational and human resources procedures
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
• Must be able to succeed in a fast-paced work environment
• Must be able to receive money and accurately count back change
• Practice adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer
• Basic computer skills
• Report to work timely for each scheduled shift

Benefits

• Flexible schedule
• Employee discount
• Paid training

Important Details

• Employment type: full-time or part-time

About the Company

Church's Chicken is an American fast food restaurant chain that specializes in fried chicken. It is headquartered in Atlanta, Georgia, and was founded as Church's Fried Chicken To-Go by George W. Church Sr. on April 17, 1952, in San Antonio, Texas, across the street from The Alamo.