Guest Experience Supervisor

Description Guest Experience Supervisor At Hotel Trinity , we believe great hotelsdon'tjust provide a place to stay. They create stories worth telling.

As a Guest Experience Supervisor ,you'llhelp bring those stories to life.You'llbe the person who notices the anniversary before anyone else, remembers a returning guest's favorite cocktail, finds a solution before a problem becomes a complaint, and creates moments that guestscan'twait to tell their friends about.

Reporting tothe Director of Guest Experience,you'llhelp shape the energy of the hotel from the moment guests arrive to the moment they leave.You'lllead by example, support and inspire your team, and make sure every interaction feels personal, effortless, andunmistakablyHotel Trinity.

Thisisn'tjust about deliveringservice.It'sabout creating a feeling.

Andthat'swhat makes us different.

Hotel Trinity : Launching late 2026 as the only Marriott Autograph Collection Hotel in downtown Austin, this 258-room luxury boutique hotel is Austin's finest private hideaway. Featuring a guest-only rooftop pool, world-class hospitality amenities with residential appointments, and the city's most sought-after high-end seafood restaurant and oyster bar,it'sthe perfect place to work, play, and stay out of the fray.

What You'll Do

Create Moments That Matter

• Make every guest feel seen, welcomed, and genuinely cared for.
• Personalize experiences byanticipatingneeds, celebrating special occasions, and finding thoughtful ways to surprise and delight.
• Help create the kind of stay guests talk about long afterthey'vereturned home.

Lead from the Floor

• Be a visible presence throughout the hotel, building relationships with guests and supporting associates where they need you most.
• Jump intothe actionwhen things get busy because hospitality happens in real time.
• Set the tone for service excellence through your energy, attitude, and example.

Turn Challenges into Opportunities

• Own guest concerns with confidence, empathy, and urgency.
• Recover service issues in ways that leave guests feeling valued and appreciated.
• Look beyond the problem to find opportunities to strengthen loyalty and trust.

Inspire Great Hospitality

• Coach and support associates to deliver exceptional guest experiences every day.
• Celebrate wins, recognize memorable moments, and help create a culture where great hospitality thrives.
• Reinforce service standards while encouraging associates to bring their personalities and creativity to every interaction.

Keep The Experience Seamless

• Partner with Front Office, Housekeeping, Food & Beverage, Engineering, and hotel leadership to ensure every part of the guest journey feels connected and effortless.
• Coordinate VIP arrivals, special requests, celebrations, and unique guest experiences.
• Walk the hotel regularly to ensure every space reflects the standards and spirit of Hotel Trinity.

Help Us Get Better Every Day

• Monitor guest feedback, reviews, and survey results toidentifyopportunities for improvement.
• Share observations and ideas that help elevate the guest experience.
• Stay curious, challenge the ordinary, and always look for ways to makea great experienceeven better.

Who You Are

• You'rea people person. The kind of person who remembers names, notices thelittle things, and genuinely enjoys making someone's day better.
• You believe hospitality is more than service.It'screating moments guests talk about long afterthey'vechecked out.
• You know how to read a room, solve a problem, and turn a potential complaint into a "wow, thank you" moment.
• You bring positive energy wherever you go and understand that great experiences start with great attitudes.
• You love being inthe action, not behind a desk. Whetheryou'rewelcoming guests, helping an associate, or jumping in to solve a challenge,you'rehappiest whenyou'reconnecting with people.
• You'rea natural coach who leads by example, celebrates wins, and helps teammates grow into the best version of themselves.
• Yousweatthe details because you knowthey'reoften what guests remember most. A favorite drink waiting at check-in, a birthday surprise, or simply recognizing a returning guest by name.
• You stay cool under pressure, keep a sense of humor when things get busy, and find creative solutions when the unexpected happens.
• You thrive in a fast-paced environment where no two days and no two guests are exactly alike.
• You have experience in hospitality, guest services, front office, food & beverage, or another guest-facing role and understand what it takes to deliver exceptional service.
• You'recomfortable working with hotel technology and systems, but you know the best hospitality happens person-to-person.
• Youunderstandluxuryisn'tabout being formal.It'sabout being thoughtful, personalized, and effortlessly memorable.
• You'reflexible, adaptable, and ready to work when our guests need us most, including evenings, weekends, and holidays.
• Most importantly,you'repassionate about creating experiences that feel anything but ordinary.

Bonus Points If...

• You know Austin well enough to recommendand have the in onthe perfect taco, cocktail, live music venue, or hidden local gem.
• You have an eye for design, you understand that thepresentation is just as important as the intentionality of a gift,down to the foldof a napkinand the garnish ofadish
• You get excited about celebrating birthdays, anniversaries, spontaneous surprises, and all the little moments in between.
• You believe the best hotelsaren'tjust places to stay.They'replaces peoplecan'twait to come back to.

Why You'll Love It Here We'rebuilding something special. Hotel Trinity won'tjust be another luxury hotel in Austin.We'recreating a place with personality, heart, and unforgettable experiences at its core. We believe great hospitality comes from empowered people, bold ideas, and genuine humanconnection.

Ifyou'rethe kind of person who loves creating memorable moments, buildingrelationships, and bringing a little unexpected magic to someone's day,we'dlove to meet you.

What You Can Look Forward To

• Day 1 Medical, Dental and Vision insurance
• Paid Parental Leave
• Vacation/Paid Time Off (PTO) with rollover
• 401(k) with company match
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.