Growth Manager

About This Role

Leading the team responsible for managing and growing a network of over 3,000 partners across the state is the core of this role, joining the business at an exciting point in its growth journey. The Manager, Growth will lead the Account Management function, bringing structure, consistency and a strong analytical lens to how the business manages its partner portfolio.

Responsibilities

• Lead and develop the Account Management team, bringing accountability, consistency and a clear sense of direction to how the team operates
• Embed a standardised approach to account management, including segmentation, structured call plans and clear engagement cadences
• Lead, coach and develop a team of Account Managers to achieve high performance, deliver exceptional outcomes and drive continuous improvement
• Personally manage a portfolio of COEX's higher profile or more complex partner relationships
• Identify and act on growth opportunities within the existing partner portfolio, working closely with COEX's Growth Improvement and Acquisitions
• Report on partner and team performance against agreed KPIs to the General Manager, Growth and other stakeholders as required
• Build strong working relationships with peer teams across COEX
• Contribute to a culture of continuous improvement, coaching the team to lift both activity and outcomes

Requirements

• Experienced people leader with a background in sales, account management or partnership management
• Structured, process driven approach, with the analytical skills to bring segmentation and consistency to a large and growing partner base
• High levels of personal accountability around commitments, and driven by achieving growth targets
• Track record of leading teams through change, bringing stability, clarity and a strong sense of accountability
• Demonstrated the ability to train and develop others, supporting them to achieve high levels of performance
• Personable and high in emotional intelligence, able to bring a team along while holding them to account
• Comfortable managing complex or high-profile relationships alongside leading a team
• 10 to 15 years of experience in a relevant field
• Genuine passion for sustainability

Benefits

• Join a newly energised Growth function, with a new General Manager bringing a strong sense of renewal and opportunity to shape team culture
• Genuine scale and impact, working across an enterprise-wide growth agenda that every part of COEX is aligned behind
• Work with recognisable national brands and organisations within the partner portfolio
• Purpose driven organisation delivering tangible environmental and community impact