About This Role
This grocery clerk position focuses on creating an outstanding customer experience through exceptional service and maintaining a safe, clean environment. The role involves assisting the department manager in achieving sales and profit goals, monitoring quality assurance standards, and encouraging excellent customer service.
Responsibilities
- Create an outstanding customer experience through exceptional service
- Establish and maintain a safe and clean environment that encourages customers to return
- Assist the department manager in reaching sales and profit goals established for the department
- Monitor all established quality assurance standards
- Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service
- Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety
- Promote trust and respect among associates
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Offer product samples to help customers discover new items or products they inquire about
- Inform customers of dairy specials
- Provide customers with fresh products that they have ordered
- Recommend items to customers to ensure they get the products they want and need
- Check product quality to ensure freshness
- Review "sell by" dates and take appropriate action
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Display a positive attitude
- Stay current with present, future, seasonal and special ads
- Adhere to all food safety regulations and guidelines
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Requirements
