About the role
The main responsibility of a Big Boy Greeter/Cashier is to extend exceptional hospitality by providing prompt, courteous service to each of our guests. Prompt and courteous service is defined as service that sets us apart from our competition. As a Greeter, you are the first person our guests see; you set the tone for their dining experience. As a Cashier, you are the last person our guests see; you provide a lasting impression of their dining experience.
Responsibilities:
- Provides fantastic first impressions and set the tone for each guests dining experience.
- Seats guests promptly, following the seating rotation schedule, being sure to introduce new menu items and inform our guests of soups and specials, highlighting our buffet along the way.
- Answers guest questions and assists with any additional needs, such as child booster chairs, etc.
- Takes and processes carry-out orders placed by guests inside the dining room or on the telephone.
- Assists the service team by preparing beverages, salads and desserts as needed.
- Maintains safety and sanitation standards in the restaurant and keeps the dining area sparkling clean.
- Provides lasting impressions for our guests while cashing out transactions by thanking every guest, ensuring their experience was top-notch and inviting them to return.
- Maintains a professional appearance, adhering to uniform standards at all times.
Job Skills:
- Able to remain on your feet for long periods of time;
- Bending, reaching and climbing stairs;
- Ability to work under pressure;
- Sufficient strength and agility to lift and carry up to 30 lbs.;
- The ability to read and write English and follow recipes accurately;
- Good mobility of fingers, hands, wrists and elbows including holding a loaded tray with one hand and carrying jack-stand with the other hand;
- Good hearing, visual and English speaking skills;
- Able to work with a wide variety of foods and ingredients; and
- Good memory, math and organizational skills.
Desired Traits/Hospitality Skills:
- A helpful, friendly personality;
- Good communication skills; and
- The ability to work well with others and provide quality service to our guests.
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