Graduate Enrollment Manager

About This Role

This role oversees recruiting and admission activities for specific graduate training programs within Michigan Medicine's Office of Graduate and Postdoctoral Studies (OGPS). The manager leverages OGPS's enrollment expertise to optimize processes and works closely with graduate programs, administrative staff, and faculty leadership. This position involves extensive travel and requires being on-call 24/7 during program interview events.

Responsibilities

• Exercise considerable discretion and independent judgment to analyze, organize, and report on complex information and trends
• Make independent decisions on matters of significance, free from immediate direction, within the scope of established responsibilities
• Strategically develop program priorities, comprehensive recruitment plans, communication plans, admission activities, application evaluation processes, and budget planning
• In collaboration with graduate program (Master's/PhD) directors and OGPS leadership, ensure that institutional strategies and needs are aligned across programs, and develop mechanisms/practices that coordinate a focus on common needs
• Work with programs to assess long-term staffing models and identify staff resources focused on admissions infrastructure, career services, data analysis, and marketing/communication support
• Strategically develop all aspects of the admissions process, including working with HITS and outside vendors to develop/administer new recruitment, admissions, and evaluation software
• Consistently evaluate and streamline admissions processes to increase efficiencies and improve the yield of a highly qualified and diverse trainee body
• Skillfully drive integrated recruitment and admissions strategies for various trainee programs, in collaboration with graduate program (Master's/PhD) faculty and staff
• Lead recruitment team composed of faculty, staff, and students, and represent Michigan Medicine graduate programs at partner institutions, national conferences, and on-campus recruitment events
• Work with programs to identify strategies to improve the diversity of enrolled students and improve the institution's ability to offer scholarships/grants
• Find opportunities to partner with University of Michigan programs that currently provide these services to help leverage common needs
• Manage the lifecycle of application processing, including managing the admission evaluation system, preparing applications for faculty review, tracking and communicating all admissions decisions, and administering post-admission surveys
• Manage and execute all on and off-campus recruitment events, open houses, and information sessions for relevant programs and the annual Postdoc Preview recruitment event
• Oversee all aspects of the interview process for relevant programs
• Responsible for the overall management, performance, and completion of ad hoc special projects related to the team's work
• Apply expertise and knowledge to develop new projects based on needs and priorities
• Work with the Associate Director of Development, Endowment for the Basic Sciences, to identify and cultivate new relationships with alumni and prospective donors
• Act as the UM campus liaison and assess how Michigan Medicine can better leverage and integrate with campus-wide resources
• Actively participate in NAGAP and BIOGAP; attend national meetings and conferences and present when appropriate
• Collaborate with various team members on projects
• Achieve professional development opportunities
• Serve on staff committees
• Serve as the admissions point of contact for the graduate programs represented
• Responsible for communications and correspondence with potential students/learners, current students/learners, faculty, and alumni
• Partner with the Communication Specialist to review and update program-related content on the website and marketing materials
• Monitor budget
• Ensure timely expense tracking and reconciliation
• Complete ad hoc administrative tasks
• Attend staff, team, and project meetings
• Perform additional duties and responsibilities as assigned related to the position

Requirements

• Bachelor's degree and at least five (5) years of equivalent full-time work experience
• Four to six (4-6) years of relevant experience in academic program management and/or graduate student recruitment and admissions
• Experience leading strategic development in recruitment, admissions, or student affairs
• Willingness to travel and be on-call 24/7 during recruitment events and interview weekends
• Demonstrated initiative, excellent judgment, diplomacy, and service-oriented attitude
• Demonstrated ability to work effectively and build relationships with faculty, staff, and students
• Experience and proven success in recruiting underrepresented students
• Meticulous attention to detail, excellent organizational skills, the ability to multitask, prioritize, and delegate, and the ability to manage time and data are crucial
• Demonstrated ability to work in and lead a team to accomplish high-volume, high-detail tasks within very tight time frames
• Excellent interpersonal skills, including a positive, responsive customer service attitude
• Must be able to communicate effectively with a large and diverse group of prospective and enrolled students
• Must be able to foster genuine relationships with faculty advisors and career counselors around the nation
• Ability to exercise initiative, independent judgment, tact, and diplomacy to resolve problems
• Ability to exercise discretion and judgment in matters of a sensitive or confidential nature
• Experience hiring, training, evaluating, and managing staff
• Excellent communication skills, both oral and written, including a high level of effective communication skills on the telephone, in person, and in writing

Nice to have:

• Master's degree strongly preferred
• Working knowledge of University and Rackham policies, procedures, and practices related to graduate student admissions
• Experience with University reporting tools, such as Business Objects
• Knowledge of policies and trends affecting graduate and/or biomedical science education
• Knowledge and experience using CollegeNet, or similar, application and evaluation tools

Benefits

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Important Details

• Schedule: Monday - Friday, ~8:00 - 5:00 PM
• Work format: hybrid, with at least 2 days a week spent in the office; expected to be in the office during in-person events

Application Process

• A cover letter is required for consideration for this position and should be attached as the first page of your resume
• The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position
• Address your cover letter to T.J. Shannon, Associate Director of Enrollment & Academic Services

Background Screening

• Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings
• Background screenings are performed in compliance with the Fair Credit Report Act
• Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses

About the Company

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Comprised of over 30,000 employees, its vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems.