Global Sales Operations Manager

About This Role

Leading the customer experience and providing operational support for the worldwide commercial organization is the core of this role. The Global Sales Operations Manager will drive the systems, processes, analytics, and cross-functional alignment to enable sales teams to achieve consistent, profitable growth across multiple regions and channels.

Responsibilities

• Lead the development and optimization of global sales, service, and operational processes, ensuring standardization while enabling regional flexibility
• Manage a global customer service and sales operations team in North America, the UK, Taiwan, and Thailand
• Establish a best-in-class service strategy, supporting all channels and regions, including managing policies and strategies around customer lead times, customer allocations and priorities, and operational requirements for fulfillment
• Partner closely with Sales, Finance, Supply Chain, Marketing, and IT to ensure seamless end-to-end execution from demand planning through sell out
• Capture execution signals, performance misses, and recovery actions from global sales and service operations, feeding structured insights back into SIOP to continuously improve demand, supply, and financial planning inputs
• Oversee sales performance reporting and KPI dashboards to enable data-driven decision-making, including On-Time-To-Promise, On-Time-To-Request, Internal and External Customer SLAs
• Implement CRM and sales tool strategy, adoption, and continuous improvement across global markets
• Identify opportunities to streamline workflows, improve data quality, and enhance operational efficiency
• Support sustained growth through scalable processes and operational readiness
• Serve as a strategic partner to senior leadership by providing insights, scenario modeling, and recommendations based on global sales analytics

Requirements

• Bachelor’s degree from an accredited institution
• 5+ years of experience in Sales Operations, Commercial Operations, Revenue Operations, or Business Operations
• 5+ years of combined experience with Excel and BI Tools (Power BI, Tableau, etc.)
• 3+ years of leadership/team supervisory experience
• 3+ years of experience working with CRM platforms
• Must be legally authorized to work in the United States without company sponsorship now and in the future
• A global mindset and deep understanding of how markets, regions, and customer segments differ within a CPG landscape
• A passion for data, systems, and process optimization, paired with strong business acumen
• Comfort managing multiple stakeholders and aligning teams toward common goals
• A proactive, curious approach—always looking for what can be improved or scaled