Global Lead Business Relationship Management (BRM), Manufacturing & Supply Chain

About Olympus
Since successfully commercializing the gastroscope in 1950, we have contributed to the advancement of endoscopic medicine alongside healthcare professionals.
As a leading MedTech company, we are committed to improving medical standards for targeted diseases through the provision of optimal solutions and services that aid in early detection, diagnosis, and minimally invasive treatment.
Olympus aims to realize the health, safety, and mental richness of people around the world, as stated in our purpose.
Our five core values: "Patient Focus", "Integrity", "Innovation", "Impact", and "Empathy" guide us in prioritizing patient safety and quality as we grow as a global MedTech company.

About the Organization
Olympus's IT department is a specialized organization that supports a global medical device company with technology, consisting of over 500 professionals active across five regions worldwide.
The headquarters function is divided into six functions, from business strategy to security, each utilizing IT to support Olympus's business.
Since 2019, we have been pursuing a transformation plan called "Transform Olympus" aimed at becoming a true global medical technology company, with a strong demand for global activities originating from Japan.

Role Overview
The Business Relationship Manager (BRM) will create, own, and drive the IT Strategy for the R&D Business Domain. They will be accountable and responsible for maximizing the value of the related IT investment made in this area.
The primary purpose of the BRM is to effectively stimulate, shape, manage, and realize the business demand for the IT investment in the R&D Domain across all geographies and business units. It will also encompass the dependencies and common transversal needs between R&D and Manufacturing, Quality Assurance.
From the perspective of the executive business leaders, the BRM is the business unit's frontline representative and advocate to the IT organization. From the perspective of the IT organization, the BRM is the IT organization's strategist, coordinator, chief advocate, marketer, and communicator. The BRM will foster business customer intimacy in IT and continuously develop a symbiotic and aligned relationship with all the business stakeholders at Executive Level and below.

Key Responsibilities
Strategy & Roadmap Definition, Demand Management and Delivery

• Plan, develop, own, and drive a global wide IT strategy for the R&D domain (including Product Portfolio Management and in tight liaison with Manufacturing, Quality Assurance & Regulatory).
• Foster, shape, and manage the business demand for the IT investment in the R&D domain across all geographies and business units. Select the appropriate approach to meet the business's needs, as well as manage dependencies (both risks and opportunities) between other domains. Ensure that the prioritized demand is translated into valid IT solutions and clearly defined projects (appropriate scoping and clear benefits definition).
• Establish and maintain a multi-year roadmap of the Business Capacity Model & the System Landscape for IT systems related to Domains in scope; synchronize it with Data Management and Enterprise Architecture roadmaps. Identify and run the required global wide requests for proposals, analysis, recommendations, and execution with vendors.
• Communicate, coordinate, connect the business mission, plans, and priorities to the application domains and related IT functions, and engage with the IT delivery organization(s) to plan and provide appropriate support.
• Once projects are in flight, the BRM will be accountable to satisfy IT delivery working closely with Solution Delivery and Infra & Service Delivery team. After project completion, establish a learning & improvement review process to continuously enhance business value generation.
• Identify the new capabilities required in the IT organization to satisfy the business expectations and new technological opportunities. Raise in the IT organization the understanding of the R&D fundamentals.

Stakeholder Management & Relationship Development

• Coach executive business stakeholders and their direct reports, continuously raise digital literacy and project management maturity; enable them to articulate technology needs and requirements that will advance business performance; proactively share technology advancements (AI etc) and market success stories in R&D Domain.
• As the IT organization's chief advocate, support the Lead BRM in informing and influencing the domain executives so that they understand, support, and adequately fund projects that are in concert with IT goals, such as enterprise architecture and the infrastructure/application strategy. Notify the business of IT plans and changes, and their impact on business performance or plans.
• Run an internal VoC process (Voice of Internal Customer) to evaluate levels of satisfaction with the IT service delivery and to identify improvements required in IT/Business Units in order to further increase the value delivered by IT projects and services.
• Other responsibilities / duties as assigned.

Inclusivity
We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Application Requirements
Education

• Bachelor’s Degree in Computer Science, Business Administration.
• BRM Institute Certification would be a plus (not mandatory).

Experience
Specialized experience

• Solid experience in driving process change and system change (core systems: PLM / ERP / MES / QMS / SupplyChain; and DX innovation) in a Manufacturing/Supply Chain environment in Japan and abroad.
• Minimum 10 years of experience as a Global General Manager or Senior IT Consultant in the assigned Business Domain and related areas.
• Minimum 5 years of experience in value creation and demand planning activities. Experience of Design Thinking, Value Stream Mapping, Business Capability modeling would be a plus.
• Experience of both solution consulting and implementation/support.
• Strong working understanding of major business processes, key performance indicators, best-in-class practices, business, and technology trends in the assigned Business Domain.
• Proven experience of new digital-driven customer solutions in the Medical industry would be a plus.
• Proven competencies to drive value realization through systems and process convergence.

Management experience

• Experience in successfully managing teams and Executive stakeholders in multiple geographies/cultures.
• Minimum 10 years of experience in managing staff, including work review, performance reviews, and day-to-day coaching.

Skills

• Excellence in communication, creative collaboration, problem-solving, influencing, and negotiation.
• Outstanding interpersonal and cross-functional collaboration skills.
• Strong listening and influencing skills across different cultures, at all levels of the organization.
• Strong business acumen and strategic thinking.
• Excellent critical thinking and leadership to challenge the status quo.
• Dealing with ambiguity and complexity.

Competencies

• Both business and application domain knowledge of Manufacturing, Supply Chain, DX (Digital Transformation) and preferably related Quality/Regulatory domains.
• Successful track record in successfully driving change and implementing new solutions in a Japan Manufacturing / Supply Chain environment.

Position
Recruitment Background: Increase in staff
Number of recruits: 1

Selection Process

• The number of interviews may vary depending on the job type.
• This position requires the submission of an English resume. Please submit it along with your Japanese resume and work history.
• Document screening → Interviews: 3-4 times (may increase depending on the position).
• Interviews will generally be conducted online.

Employment Type

• Full-time employee (3-month probation period: no change in treatment).

Working Hours

• 8:45 AM - 5:30 PM (Break: 45 minutes).
• Standard working hours: 8 hours.
• Flextime system available / No core time (not applicable for managerial positions).
• Short-time working system available.
• Telework available; overtime work may be required.
• Reference: May change depending on business conditions.
• Remote work: About 3-4 days a week.

Holidays

• Holidays: Saturdays, Sundays, public holidays, year-end and New Year, GW, summer vacation.
• Annual holidays: 129 days (according to the company calendar).
• Paid leave: 20 days of annual paid leave granted.
• Note: The number of days may vary in the first year depending on the month of joining (maximum 20 days).

Work Environment

• Global headquarters (2951 Ishikawacho, Hachioji City, Tokyo).
• Working locations may include home, Shinjuku satellite office, Uzuki business office, shared office (outside the company), etc.
• Employment contract will be concluded at the global headquarters.

Smoking Prevention Measures

• No smoking within the workplace.