Global Head Portfolio Management (PM, GTM Lead)

• As the Global Head Portfolio Management (PM) GTM Lead, you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the PM product portfolio. Reporting directly to the Global Head Autonomous IT GTM, you will act as a key contributor to business growth, customer engagement, and operational excellence within our Autonomous IT growth motion – helping customers connect strategy to delivery across their investments, work, and outcomes. This role is ideal for a results-oriented professional with a passion for customer-centric innovation and cross-functional collaboration
• Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction. Serve as a practitioner and advocate for customer-centricity, maintaining feedback loops to inform GTM decisions
• Design and activate prioritized sales plays that maximize pipeline generation, progression, and new net annual contract value (NNACV). Work closely with sales, product, and marketing teams to ensure cohesive execution
• Scale CIO GTM plays, repeatable motions, and readiness programs across geographies (AMS, EMEA, APAC, Japan), ensuring consistent field enablement and performance tracking
• Support the Autonomous IT motion by increasing PM attach rate and expansion across CIO/IT deals, in alignment with GTM priorities around selling the NOW platform
• Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing (PSM), ensuring clarity and impact across all channels
• Collaborate with the PM BU to develop and refine GTM strategies, including insights into pricing, packaging, and market positioning, as needed
• Drive integration of GTM initiatives across Global Partnerships & Channels (GPC), Customer Excellence Group (CEG), PSM, and Industry Solutions to ensure scalability and performance tracking
• Support partner co-sell strategy and solution partner enablement to unlock joint growth and market reach
• Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning
• Represent the company at industry events, panels, and executive forums
• Support deal execution across stages, including but not limited to planning, discovery calls, engagement plans, workshops etc
• Support high-impact deals, advising field and geo leadership on strategic execution and customer unlock
• Foster a culture of innovation, collaboration, and continuous improvement

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time- Strong analytical, communication, and storytelling skills
• Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments
• 7+ years of experience in GTM strategy, solution sales, business operations, or customer success, with at least 3 years in a senior role
• Familiarity with strategic portfolio management – portfolio planning, project and portfolio management (PPM), demand and resource management, agile, and value stream management – or adjacent domains is a plus
• Experience in SaaS, cloud, or enterprise technology preferred
• MBA or equivalent advanced degree is a plus
• Deep experience engaging with senior stakeholders (e.g. CIOs) and influencing executive decision-making