About the role
- Location: Leipzig or Würzburg (Hybrid — up to 1 Home Office day/week)
- Department: Customer Success Management
- Employment Type: Full-Time / Multi-Year Experience
- Language Requirements: Fluent German (C1) & Fluent English (C1)
- Compensation: €40,000 – €50,000 gross p.a. base + Annual Bonus
About the Employer & Mission We are a fast-growing, agile software enterprise (101–500 employees) developing products and services dedicated to digital accessibility and inclusion. As an Enterprise Customer Success Manager, you will play a high-impact, key strategic role, directly influencing company growth while partnering with high-profile corporate accounts.
Key Responsibilities
- Strategic Account Ownership: Independently own, manage, and strategically grow relationships with enterprise customer accounts.
- Relationship Building: Establish long-term, trust-based partnerships with key corporate decision-makers and executive stakeholders.
- Value Expansion: Proactively identify and execute up-sell and cross-sell opportunities in close alignment with internal Enterprise Sales and Product Management teams.
- Lifecycle Governance: Manage the end-to-end customer journey, including onboarding, product adoption, optimization, and contract renewals.
- Data-Driven Success: Conduct regular Business Reviews, tracking key performance metrics and delivering clear evidence of ROI and impact.
- Churn Mitigation: Detect early warning signals and churn risks, developing proactive retention and risk-mitigation strategies.
- Cross-Functional Interface: Serve as the primary advocate and communication hub between enterprise clients and internal technical, product, and sales units.
Ideal Candidate Profile
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Must-Haves:
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Relevant Track Record: Multi-year experience as an Account Manager or Customer Success Manager managing enterprise-level accounts within a fast-paced Start-Up or Scale-Up environment.
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Bilingual Capability: Fluent professional communication skills in both German (C1) and English (C1) (spoken and written).
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Tool Expertise: Practical, hands-on experience using modern CRM systems (e.g., HubSpot).
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Core Competencies: Strong analytical and structured problem-solving skills, paired with client-centric orientation and negotiation acumen.
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Nice-to-Haves:
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Proficiency in additional languages.
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Personality Traits:
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Challenging Mindset: Willingness to challenge client assumptions and provide expert guidance.
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Ambitious & Assertive: Highly driven, proactive, and comfortable taking initiative in complex client environments.
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Team-Oriented: Collaborative attitude with enthusiasm for interdisciplinary teamwork.
Compensation & Core Benefits
- Attractive Package: €40,000 – €50,000 gross annual base salary, plus an annual performance bonus and 30 days of paid vacation.
- Strategic Autonomy: A pivotal role with high visibility, clear impact, and continuous professional growth opportunities within Customer Success.
- Work-Life Integration: Flexible working hours combined with a hybrid work model (up to 1 home-office day per week).
- Planning Security: 0% travel requirement, ensuring consistent work-life stability and predictable scheduling.
- Meaningful Vision: Direct involvement in delivering software solutions that improve accessibility and digital equality worldwide.
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