About the role
Basic Purpose of Role:
The Customer Service Specialist will be responsible for providing the highest level of customer service and managing all aspects of the order process, including price quotations, placing orders, backorder statistics, backorder communication and the handling of returned goods. Conduct first level product support to customers and channel all customer communication both for internal and external parties.
Tasks and Responsibilities
- Manage key customers for the business ensuring excellent service delivery at all times and attending face to face meetings with customers on a regular basis.
- Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary.
- Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner.
- Raise tickets for customer data updates.
- Process credit notes as required relating to price or delivery discrepancies.
- Ensure all customer feedback is logged immediately, tickets followed up and customer receives timely feedback.
- Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns.
- Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise.
- Liaise with other internal departments in respect of resolving customer enquiries.
- Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions.
- Cover for other team members as required (cross country cover required).
- Ensure daily statistics are submitted in a timely manner.
- Ensure all work instructions are kept updated as required.
- All other tasks as required.
We are looking for you if you:
- Speak fluent German and at least intermediate English
- have High school degree
- have experience in working with customers or in an international environment
- have good planning and organizational skills
- have excellent time management skills
- are able to work independently
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Cognizant was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.