About the role
Location: District 4, Bucharest, Romania (City Offices building, Eroii Revoluției Metro Station)
Work Model: Hybrid (3 days office: Monday–Wednesday; 2 days remote: Thursday–Friday)
Hours: Full-time, standard weekday schedule (Monday–Friday, 09:00–18:00)
Overview We are expanding our international team and seeking a customer-oriented, fluent German speaker to join us in Bucharest. In this role, you will act as the primary contact for our German-speaking clients, delivering top-tier service, resolving inquiries, and maintaining high satisfaction standards across a hybrid work setup.
Key Responsibilities
- Client Engagement: Address incoming inquiries via phone, email, and live chat using professional, fluent German.
- Problem Resolution: Analyze and resolve user concerns during initial contact to maintain strong customer satisfaction.
- Record Keeping: Log interaction histories, service requests, and account updates accurately in the CRM database.
- Internal Coordination: Collaborate with specialized support units and technical teams to resolve escalated issues efficiently.
- Product Enhancement: Recognize opportunities to offer relevant add-ons or upgrades that provide genuine value to clients.
- Continuous Development: Stay informed on updated operational processes, platform enhancements, and internal policies.
Candidate Profile
- Language Skills: Fluent (C1/C2 level) in spoken and written German, with solid working English (B2 level or higher) for internal collaboration.
- Interpersonal Skills: Excellent active listening, clear verbal articulation, and polished written communication.
- Technical Aptitude: Proficient with standard software applications (e.g., MS Office) and quick to learn proprietary tools.
- Professional Attributes: Patient, empathetic, and solution-focused when navigating challenging client interactions.
- Logistics: Able to commute to the Eroii Revoluției office three days a week during regular business hours.
Paid Onboarding & Training
- Duration & Hours: 1 week of fully paid initial training (Monday to Friday, 10:00–17:00).
- Curriculum: Comprehensive instruction on internal software, support guidelines, product lines, and practical simulations guided by dedicated trainers.
Salary & Compensation
- Base Net Pay: 5,569 RON net per month.
- Remote Stipend: 400 RON net per month (covering home office utilities and transit).
- Fixed Net Monthly Total: 5,969 RON net per month.
- Meal Vouchers: 25 RON per working day via a dedicated Pluxee card.
- Performance Bonuses: Periodic financial incentives linked to CSAT results and performance metrics.
- Sales Incentive: Extra commission earned through successful cross-selling and upselling.
- Overtime Premium: A 25% pay bump for any occasional weekend hours or extra shifts.
Benefits & Workplace Perks
- Annual Leave: 21 days of paid time off per year.
- Healthcare: Private medical coverage via Medicover Clinique (includes specialist consults, lab tests, and routine care).
- Prime Location: Modern workspace situated directly at the Eroii Revoluției transit hub.
- Balanced Work Life: Structured hybrid setup combining in-person team collaboration early in the week with remote work later in the week.
- Career Growth: Clear promotion paths toward roles in Quality Assurance, Team Management, Training, or Account Management.
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