About the role
Work Location: District 4, Bucharest, Romania
Position Summary As our global organization continues to expand, we are hiring a service-oriented German-fluent representative to join our team in Bucharest. In this full-time, permanent position, you will act as the primary liaison for our German-speaking clientele—providing exceptional service, answering inquiries, and driving overall satisfaction. This role features a hybrid arrangement, combining collaborative on-site office days in District 4 early in the week with remote work flexibility for the remaining days.
Key Responsibilities
- Client Communication: Answer inbound calls, emails, and live chats in professional, fluent German.
- First-Contact Resolution: Identify customer concerns quickly and resolve issues efficiently to maximize satisfaction.
- CRM Documentation: Record accurate notes, service tickets, and account updates in the customer database.
- Team Collaboration: Coordinate with internal technical units and senior support teams on complex escalations.
- Value Addition: Identify appropriate opportunities to recommend complementary products or service upgrades.
- Continuous Improvement: Stay informed on updated operating guidelines, company policies, and platform features.
Candidate Requirements
- Languages: C1/C2 German fluency (spoken and written) with B2 level English for internal alignment.
- Communication: Exceptional active listening capabilities coupled with clear, professional expression.
- IT Literacy: Comfortable using standard office software (e.g., MS Office) and capable of adapting quickly to proprietary platforms.
- Professional Mindset: Empathetic, calm, and solution-driven when handling difficult inquiries.
- Availability: Ready to work regular office hours and commute to the Eroii Revoluției location 3 days per week.
Training & Onboarding
- Duration: 1 week of intensive introductory training (Mon–Fri, 10:00–17:00).
- Curriculum: Instructor-led modules covering internal software systems, workflows, brand features, and practical mock calls.
Salary & Financial Package
- Base Salary: 5,569 RON net monthly
- Remote Work Subsidy: 400 RON net monthly (to offset travel and home-office expenses)
- Total Guaranteed Net Compensation: 5,969 RON monthly
- Meal Vouchers: 25 RON per working day (issued via Pluxee card)
- Incentives & Bonuses: Performance bonuses based on quality/CSAT metrics, upsell commissions, and a 25% pay premium for occasional overtime or weekend hours.
Company Benefits
- Paid Leave: 21 annual vacation days
- Healthcare: Private medical coverage via Medicover Clinique (check-ups, specialist consults, diagnostics)
- Location: Modern workspace situated directly adjacent to the Eroii Revoluției transit station
- Career Growth: Clear progression pathways into QA, Training, Team Leadership, or Account Management roles
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