About the role
Summary We are seeking German-speaking Airline Contact Centre Agents to join a dynamic and growing team in Malta. This role involves supporting customers with airline-related services and ensuring a high level of customer satisfaction across multiple communication channels.
Job Description As an Airline Contact Centre Agent, you will assist customers with reservations, inquiries, and general support via phone, email, chat, and social media. You will receive full training and work in a fast-paced, international environment with opportunities for long-term career development.
Key Responsibilities
- Handle customer inquiries related to airline reservations and services
- Provide support via phone, email, chat, and social media
- Resolve customer issues efficiently and professionally
- Maintain accurate records of customer interactions
- Deliver high-quality customer service at all times
Requirements
- Fluency in German (C1) and English (C1)
- Previous customer service experience preferred
- Strong communication skills (written and spoken)
- Basic knowledge of Microsoft Office (Word, Excel)
- Ability to work in a fast-paced environment
- Team player with strong interpersonal skills
- Typing speed of at least 25 WPM
Working Schedule & Contract
- Full-time: 40 hours per week
- Working hours: Monday–Friday, 09:00–18:30 (8-hour shifts)
- Contract type: Indefinite
Salary & Compensation
- Training period (1st month): €5.60/hour rising to to €9.20 in coming months
- Language allowance:
- KPI bonus:
- Relocation support:
Benefits
- Full training provided
- Health insurance after 6 months
- Career growth opportunities
- Mobile schemes and gym packages
- Relocation assistance
- On-site canteen with affordable meals
- Monthly company events
- Free parking
- Staff discounts across 50+ local businesses
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