General Service Technician

About This Role

This role involves performing routine vehicle repair and maintenance services according to company standards and manufacturer specifications. The General Service Technician is expected to provide exceptional service to guests by effectively communicating vehicle issues and proposed solutions, while ensuring time commitments and quality expectations are met.

Responsibilities

• Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation
• Perform tire services including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair
• Perform vehicle services including lubrications, oil changes, basic maintenance (e.g., bulb, wiper blade, and filter replacements), battery testing, and installations
• Consistently complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs
• Assist in inventory management, including pulling tires and parts, unloading, and stocking inventory
• Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest-ready condition
• Consistently perform service(s) in accordance with Monro’s safety standards, including Monro’s Wheel Torque, Oil safety, and compliance procedures
• Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing dedicated test drive routes, while observing all local traffic and safety laws
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards
• Consistently use all required safety standards set forth in training and policies and procedures
• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules
• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines, including lifts, welders, brake lathes, etc.
• Perform other duties as assigned and required

Requirements

• High School Diploma or equivalent is preferred
• Automotive training including basic car maintenance and repair or the equivalent combination of education and experience

Benefits

• Performance-based incentives
• Paid vacation and holidays for Full-Time Teammates
• Reimbursement for ASE Certifications
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental for Full-Time teammates