General Service Manager

About This Role

As a General Service Manager at Sodexo on the Brainport Industries Campus (BIC) in Eindhoven, you will have the opportunity to apply your leadership, entrepreneurship, and commercial insight. You will connect people and services, build a strong team, and ensure a welcoming environment in a unique place where high-tech, innovation, and collaboration come together. You will be responsible for facility services on the BIC and contribute to the further development of the campus.

Responsibilities

• Strengthen the dynamics within the BIC community and create opportunities for collaboration, meetings, and knowledge exchange between tenants and partners
• Understand the needs of tenants, build strong relationships, and connect their needs with new possibilities
• Discover how facility services can strengthen the collaboration and success of the campus
• Spot commercial opportunities and translate customer needs into smart, innovative services
• Contribute to the development of the campus and how to create more value together
• Build a strong partnership and strengthen Sodexo's position as a strategic partner, with an eye for future growth and expansion opportunities
• Provide direction to 50 to 70 employees and subcontractors and bring the different services together into one strong team
• Stimulate initiative, ownership, and development and engage people in improvements
• Be visible on the work floor, maintain control over daily operations, and ensure that plans are actually executed
• Manage according to contract agreements, excellent service, and healthy financial results
• Ensure a welcoming, professional campus where quality is self-evident
• Identify where processes can be smarter and more efficient and translate improvement opportunities into concrete results
• Use feedback, insights, and figures to continuously improve services and achieve the ambitions of the BIC and Sodexo

Requirements

• HBO (higher professional education) work and thinking level, for example in Facility Management, Hotel Management, Commercial Economics, or Business Administration
• Commercial awareness, ability to identify opportunities, and translate ideas into concrete results
• Easily establish contact, build strong relationships, and connect different interests
• Forward-thinking, proactive, and possess organizational talent to implement plans in practice
• Energized by managing and developing people and able to engage others in improvements
• Easily switch between strategic thinking and daily operations, with an eye for quality and results
• Curious, eager to learn, and ambitious, with a desire for further development
• Proficient in Dutch and English

Benefits

• A role where you not only make an impact but can also take significant steps in your career. You will have the freedom to undertake, realize ideas, and develop yourself within an international organization with ample opportunities for growth
• 32 days of leave per year, with the option to buy 6 days or sell 12 days
• Solid pension scheme and various additional company benefits

Important Details

• Schedule: 40 hours per week
• Contract: full-time

About the Company

Sodexo provides integrated facility and hospitality services to leading clients in the Netherlands and worldwide. From international corporate environments to exclusive airport lounges, they create safe, efficient, and welcoming environments where quality and service are paramount. The Brainport Industries Campus (BIC) in Eindhoven houses more than 50 tenants from business, education, and government, forming a unique community where knowledge sharing and collaboration are the basis for innovation. Sodexo plays an important role in the daily functioning and further development of the BIC.