About This Role
This General Manager role involves inspiring the team, helping customers succeed, and growing the business with integrity. It is a professional-level sales and management position that supports both sides of the business, requiring an understanding of store systems, automotive systems, and parts knowledge.
Responsibilities
- Achieve overall store sales goals and service objectives
- Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
- Select, hire, develop, manage performance, coach, schedule, and engage store Team Members
- Ensure execution of all inventory and operational standards
- Coach all Team Members to deliver on Customer expectations (DIY and Professional)
- Perform manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)
- Lead change management
- Embrace diversity and foster a respectful environment for both Customers and Team Members
- Provide DIY service including battery installation, testing, wiper install, etc.
- Assist District/Region in other functions upon request
Requirements
- Ability to identify, troubleshoot, and project assist for DIY
- Friendly communication
- Ability to locate and stock parts
- Safety knowledge and skills
- Ability to become ASE P2 certified or ASE ready equivalent
- Ability to execute and train project and product quality recommendations
- Advanced parts lookup and sourcing
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
- Ability to execute and train inventory systems and store equipment
- Ability to execute and train POS and Parts lookup systems
- Ability to review and analyze P&L statement
- Ability to recruit, select, hire, and develop quality Team Members
- Ability to build and grow relationships with Professional Customers
- Working knowledge of automotive systems preferred
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers, and upper management
- Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
- Ability to review and analyze business reports, such as profit and loss statement (P&L)
