About This Role
Leading the store culture, customer experience, and business performance is the core of this General Manager role. This leader balances luxury service, operational excellence, talent development, and strategic business leadership, creating an environment where customers feel celebrated, team members feel inspired, and performance expectations are consistently elevated.
Responsibilities
- Own total store performance including sales, profitability, operations, and customer experience
- Analyze trends, identify opportunities, and activate strategies that improve performance
- Protect profitability through payroll, inventory, compliance, and operational discipline
- Ensure consistent execution of visual standards, launches, and promotional priorities
- Create a culture centered around luxury service, relationship-building, and customer confidence
- Ensure every touchpoint reflects Jared's elevated brand standards
- Set expectations for appointment culture, clienteling, follow-up, and personalized selling experiences
- Inspire high-performance behaviors through floor presence and visible leadership
- Recruit, develop, and retain high-performing talent
- Create a coaching culture rooted in accountability, recognition, and growth
- Develop future leaders through intentional feedback and development planning
- Foster an inclusive, People First environment where diverse perspectives are valued
- Help customers celebrate life's most meaningful moments through exceptional experiences
- Help customers feel confident through expert guidance and relationship-based service
- Build emotional connections through storytelling, personalization, and trust
Requirements
- 3+ years retail sales experience, or 2+ years sales experience with 1+ year of management experience required
- Proven ability to lead a team to results through coaching, accountability, and execution
- Strong communication, leadership, analytical, and organizational skills
- Ability to prioritize, resolve conflict, and drive results in a dynamic environment
- Commitment to operating with professionalism, integrity, and confidentiality where required
Nice to have:
- Specialty retail and/or jewelry experience
Benefits
- Commission on sales
- Medical, dental, vision, and prescription insurance (full-time team members)
- 401(k)
- Paid Time Off (full-time and part-time team members)
- Paid holidays (full-time team members)
- Tuition reimbursement, including DCA courses (based on position)
