About This Role
Leading the daily operations of a Swig store, the General Manager ensures that the brand's standards for food, service, and overall store experience are consistently met. This role is central to creating happy moments for customers and involves comprehensive staff management, maintaining a pristine environment, and being the primary contact for all customer service interactions.
Responsibilities
- Oversee the daily execution of the Swig brand, ensuring all procedures, policies, and quality standards are followed
- Serve as the point of contact for all customer service matters, ensuring every guest has a positive and memorable experience
- Oversee the preparation of food and drinks, ensuring all items meet Swig’s standards of quality, taste, and presentation
- Assess the hiring needs of the store, interview candidates, and ensure the completion of the hiring process in compliance with guidelines
- Train staff according to Swig’s policies and procedures, ensuring all employees understand and apply the brand's values
- Provide one-on-one mentoring to staff to promote continuous improvement
- Administer and document verbal warnings, write-ups, and Performance Improvement Plans (PIPs) as needed
- Demonstrate expert knowledge of the menu and be able to assist staff and customers with detailed product information
- Complete all opening and closing checklists, ensuring all store procedures are followed and all tasks are completed in a timely manner
- Ensure all deposits are taken and accounted for accurately
- Maintain a clean and inviting environment, including managing dining room cleanliness, taking care of outdoor areas, and performing necessary deep cleaning tasks
- Order all necessary supplies (food, paper, chemicals) to ensure the store runs efficiently, following proper food rotation and shelf-life procedures
- Adhere to all safety and sanitation policies, ensuring a safe environment for both staff and customers
- Assist with to-go and delivery orders to ensure accuracy and timely service
- Work effectively with the team to accomplish Swig’s goals, maintaining a positive and productive work environment
Requirements
- Live by Swig's core values: Positivity, Humility, Competency, and Integrity, ensuring top-notch customer service
- Exceptional attention to detail
- Excellent communication skills — both verbal and written
- A collaborative, growth-focused attitude, always ready to learn and help your team succeed
- The ability to multitask and handle fast-paced situations with ease
- A food handler's permit
- Reliable transportation
- Regular, predictable attendance and the ability to work as part of a close-knit team
