About This Role
Leading all studio operations, from sales to instructor management, is the core of this General Manager role. The position involves driving membership growth, preventing attrition, and overseeing the hiring, training, and management of Sales Associates. This role suits a leader who can exercise discretion and independent judgment in a dynamic fitness environment.
Responsibilities
- Lead generation, including grassroots marketing and networking
- Implement sales processes to schedule prospects into Intro classes
- Manage staff schedule
- Ensure studio retail/products are stocked with accurate inventory counts
- Train and supervise Sales Associates
- Hire and manage instructors at the studio
- Maintain proficiency in ClubReady, including revenue and attendance reports
- Review instructor evaluations and assist in mentorship/disciplinary action as needed
- Independently make decisions related to high-level customer service
- Collect outstanding dues
- Maintain cleanliness and organization of the Pilates Studio
- Enforce Club Pilates policies and procedures
- Ensure all forms, administrative supplies, and studio literature are stocked and visible
- Schedule and participate in networking/community events and studio promotions
- Strategically manage marketing campaigns to generate leads for the studio
Requirements
- 2+ years of retail/service sales or fitness sales experience
- Confident in generating personal sales and training Sales Associates in sales
- Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
- Fluent in English with excellent communication and strong interpersonal skills in person, on the telephone, and via email
- Ability to excel in a fast-changing, diverse environment
- Ability to recognize areas of improvement and make changes using good judgment
- Affinity and passion for fitness
- Solid writing and grammar skills
- Highly organized, proficient in data management, ability to prioritize and meet deadlines
- Professional, punctual, reliable, and neat
- Strong attention to detail and accuracy
- Trustworthy and ability to handle confidential information
- Ability to work harmoniously with co-workers, clients, and the general public
- Proficiency with computers and Studio software
Benefits
- Monthly performance bonus opportunities up to $18,000 annually
- Health benefits
- 401K
- Paid time off
