About This Role
This General Manager role involves overseeing the daily operations and profitability of a quick-service restaurant (QSR) located within a travel plaza on a major highway. The position is responsible for leading a dedicated team to achieve or exceed targeted financial and performance metrics for the assigned food and beverage concept.
Responsibilities
- Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards
- Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting
- Ensure the QSR consistently meets or exceeds brand standards and food safety requirements
- Foster an engaging work culture of learning, development, and recognition
- Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels
- Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team
- Monitor and enforce cash handling policies and procedures
- Ensure compliance with company policies & procedures along with local, state, & federal laws
- Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships
- Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance
- Maintain seamless, cooperative relationships with business partners, vendors, and the communities
Requirements
- High school diploma or general education development (GED) equivalent
- 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
- Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds
- Occasionally attend meetings or travel to support other locations
- Ability to operate in and lead a team in a fast-paced environment
- Demonstrates team management, delegation and issue resolution skills and the ability to multi-task
- Uses judgment and discretion to resolve less routine questions and problems
- Proven ability to drive profitable growth while improving customer and associate satisfaction
- Proficient computer skills
Nice to have:
