Leading all aspects of a high-volume convenience store and fuel retail location is the core of this entrepreneurial management role. The General Manager leads a team of up to 20 associates, focusing on team development, financial performance, guest satisfaction, safety, and brand standards. This hands-on leadership position suits a leader who can run a store generating $5M–$15M+ in annual revenue like their own business.
Responsibilities
Establish an environment of prompt, efficient, and courteous service and effectively engage in conflict management
Lead and direct positive and professional relationships with co-workers, direct reports, guests, and vendors
Communicate respectfully and maintain a consistent team-oriented attitude and store culture
Manage and mitigate any reported guest concerns on designated shifts with a sense of urgency
Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases
Drive excellence in food service by executing designed processes, implementing goals to increase sales and margin, ensuring product quality, and using training resources
Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained
Ensure all food service and proprietary programs meet quality and safety standards
Encourage and manage a high standard of store cleanliness
Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
Execute shift duties, maintain overall presentation standards, and represent the RaceTrac brand
Recruit, hire, onboard, and retain a high-performing team of up to 20 associates
Create and manage scheduling that meets business needs while controlling labor costs
Coach and develop direct reports including Assistant Managers and Team Leads
Write, implement, and monitor manager development and performance plans
Execute all RaceTrac training programs and ensure certifications and licenses are current to state and local laws
Ensure all team members follow policies and company standards at all times
Ensure communication is passed to every team member in the store
Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
Display RaceTrac’s Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach
Manage the full P&L including revenue, COGS, labor, shrink, and controllable expenses
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Analyze daily, weekly, and period sales reports to identify trends and drive corrective action
Control cash handling, lottery operations, and banking with strict accuracy standards
Achieve or exceed financial targets set by the company
Maintain full compliance with all regulations including age-restricted sales (tobacco, alcohol, lottery)
Ensure all food safety, fuel safety, and environmental regulations are met and documented
Partner with Loss Prevention to minimize shrink and uphold asset protection standards
Strategically direct control of inventory and the distribution of materials, merchandise, and supplies
Review financial statements, sales, analysis reports, and other performance data to measure productivity
Actively identify areas of operational improvements based on market trends
Develop and maintain a relationship with vendors to ensure efficient and correct deliveries
Create or approve Management and Associate schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll, and overtime costs into consideration
Ensure proper procedures are followed in regards to hiring, promotions and separations
Have complete understanding of budget and cost trends that impact operations; proactively work to drive sales and overall financial health of the store
Requirements
3+ years of prior food service, retail, or restaurant supervisory experience; retail management experience preferred
Previous experience working in high-volume, guest-focused, transactional environment preferred
Demonstrated P&L management with a track record of meeting or exceeding financial goals
Proven ability to recruit, develop, and retain frontline teams of up to 20 employees
Availability to work a flexible schedule including early mornings, nights, weekends, and holidays
Valid driver’s license
Must be 18 years of age or older
High School Diploma or GED in progress or completed
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite
Proven knowledge of Labor Laws and staffing best practices
Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job
Must obtain and maintain Manager Food Handler certification
May be required to obtain and maintain alcohol server permit, based on local or state requirements
Benefits
401(k)
401(k) matching
Bonus based on performance
Paid time off
About the Company
RaceTrac is one of the largest privately-held convenience store and fuel retail chains in the United States, with over 800 locations across the Southeast.
