The General Manager / Compound Manager will provide unified leadership across all functions related to property and facilities management, financial administration, leasing, customer experience, health and safety, compliance, and community engagement. The role involves maintaining transparent communication with clients and delivering measurable performance against defined KPIs, including occupancy, resident satisfaction, and cost control. This position suits a confident leader capable of overseeing property management services and operations according to industry best practices.
Responsibilities
Provide unified leadership across all functions, including property management, facilities management (through FM integration), financial administration, leasing, customer experience, health and safety, compliance, and community engagement
Maintain transparent, proactive communication with the client
Deliver measurable performance against defined KPIs, including 95%+ occupancy, 85%+ resident satisfaction (NPS), and cost control within approved budgets
Lead and oversee the quality assurance and quality control of day-to-day property management services, operations, and transitions management (taking the building into a multi-let asset)
Oversee the provision of OPEX and CAPEX budgeting requirements
Overview financial forecasts and P&Ls
Prepare and submit weekly, monthly, quarterly, and annual reports to clients
Prepare governance documents, property operations plan, guidelines, property regulations/rules, policies and procedures, and procurement requests for approvals
Lead a team and consult with clients, tenants, and contractors
Exercise good negotiation skills with experienced professionals in multinational organizations and international tenants
Maintain and ensure accuracy of property management systems (CRM/BMS/CAFM)
Ensure that TFM service providers are keeping systems up to date and that TFM staff receive training and advice on using the systems
Liaise and advise clients on changes to local law and legislation that may affect property operations
Seek approval and direction on implementing / cascading directives that will affect the day-to-day operations of the site
Serve as the client's single point of contact for all operational, financial, and strategic matters relating to the compound
Develop and implement annual Property Operating Plans aligned with the client's investment objectives and Vision 2030 commitments
Maintain proactive, transparent communication with the leadership team through structured monthly, quarterly, and annual reporting cycles
Build and maintain professional relationships with key stakeholders including government ministries (MoMRA, Civil Defence, Ministry of Labour), local authorities (Riyadh Municipality), utilities, and community representatives
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Lead annual business planning processes, incorporating market intelligence, demographic trends, and competitive positioning analysis to inform strategic decision-making
Represent JLL's values of teamwork, ethics, and excellence, ensuring the compound's brand reputation as Riyadh's premier residential destination
Oversee seamless integration of all property management functions (leasing, financial administration, resident services, community engagement) with facilities management operations (hard and soft FM services)
Ensure consistent service quality across all touchpoints through standardized operating procedures, quality assurance programs, and mystery shopping validation
Implement and maintain comprehensive Property Operating Plan covering all operational aspects including HSE protocols, emergency response plans, business continuity plans, risk management frameworks, and performance measurement systems
Coordinate daily cross-functional alignment meetings with the Facility Manager, Property Manager, Finance Manager, Leasing Manager, and Community Engagement Manager to ensure unified service delivery
Conduct weekly site inspections and audits across residential units, amenity facilities, common areas, and landscaping to validate maintenance standards and identify improvement opportunities
Manage compound-wide delivery standards including cleaning protocols (BICSc standards), landscaping and irrigation management, pest control programs, waste management and recycling initiatives, and security operations
Requirements
Knowledgeable and confident enough to lead a team and consult with clients, tenants, and contractors
Exercise good negotiation skills with experienced professionals in multinational organizations and international tenants
Important Details
Report directly to the Senior Director - Head of Building Management (PAMS)
About the Company
JLL is a company that values teamwork, ethics, and excellence.
