About This Role
Leading from the front and taking full ownership of a restaurant is the core of this General Manager role. You will be accountable for performance, people, culture, and results, ensuring the restaurant delivers brilliant guest experiences while building a high-performing, future-ready team.
Responsibilities
- Lead performance, culture, and standards with confidence, making sound decisions that deliver results today while supporting long-term success
- Stay accountable for outcomes and remain calm and decisive during busy or challenging periods
- Build and lead a high-performing leadership team, developing people through regular coaching and feedback
- Delegate with confidence to create ownership at all levels, and recognise great performance to drive results and a positive culture
- Attract and develop great people, recruiting diverse talent with the potential to grow
- Build strong relationships, identify future leaders early, and create clear development and progression pathways that strengthen the team for the long term
- Keep the restaurant running smoothly and efficiently by setting clear priorities, maintaining strong operational standards, and planning labour and stock effectively
- Proactively remove any barriers that could impact performance or results
- Deliver a great guest experience by leading your team to provide fast, friendly, and consistent service
- Use feedback to continually improve, make every guest feel welcome, and empower your team to resolve customer concerns confidently and professionally
- Shape the future of the restaurant by leading your team confidently through change, embracing new ways of working, and using insight to drive improvement
- Work closely with your Area Coach to identify opportunities, plan ahead, and deliver long-term business success
Requirements
- You lead from the front and set the standard every day
- You build trust, handle tough conversations well, and bring the best out of people
- You run a tight, compliant operation without losing sight of the guest
- You’re commercially aware and confident owning KPIs, costs, and profitability
- You stay calm under pressure and thrive in fast-paced environments
- You genuinely care about people, food, and doing things the right way
Benefits
- Quarterly bonus
- Extra holiday
- Life assurance
- Free chicken & chips every shift
- 25% staff discount
- Gym discounts
- 200+ high street perks & cashback
- Wellbeing support
About the Company
KFC sells chicken and has been operating since 1939. It proudly serves over 1000 communities across the UK and Ireland.
