General Manager

About This Role

General Managers exceed sales targets while maintaining operational excellence and shaping the guest experience by coaching their team. This role involves high accountability for all retail store functions, communicating the company vision, and directing day-to-day activities. You will drive high-performance results in a fast-paced sales environment and run the store like a business, including budgeting, forecasting, and reporting.

Responsibilities

• Own the hiring process for your store: interview, select, and bring in the best talent
• Build, develop, and mentor your sales team
• Work through your team to teach, coach, and reinforce the sales process with every guest, every time
• Provide ongoing sales training and support to help your team exceed sales, retention, quality, and service objectives
• Take personal ownership of your store's overall sales performance
• Ensure store employees meet and/or exceed defined monthly success measurements and complete assigned training on time and in full
• Own store success and take ownership for store employees' work-related needs, staffing and scheduling, labor controls, marketing, and loss prevention
• Keep score daily: review your store's key sales and operational metrics every day, not just at month-end, and adjust before small gaps become missed targets
• Set the bar for the standard Victra Greet in your store: introduce yourself, get the guest's name, and ask what brings them in, and hold your team accountable to it every guest, every time
• Own all guest escalations and provide a timely resolution
• Stay up to date with new sales promotions and ensure guests receive a complete solution for their current and future needs
• Attract and retain top-caliber employees
• Build relationships with peer General Managers and district leadership to share what's working across stores
• Champion new sales tools and initiatives as they roll out, rather than just administering them
• Think of innovative ways to drive traffic into your store and capitalize on your existing customer base
• Engage in sales strategy development to ensure products and services are effectively showcased throughout the store
• Engage in business operations including budgeting, forecasting, analyzing, and providing sales reports
• Act as a brand advocate for Victra
• Clearly communicate company objectives and priorities to your team, with timely follow-up

Requirements

• 1-3 years of experience in a retail sales environment
• 2 years in a leadership/supervisory role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals