About This Role
Leading a fitness club to achieve its sales and membership goals is the core of this General Manager role. You will develop a team of leaders, improve overall processes, and ensure exceptional customer experience. This position suits a sales-driven leader with a passion for fitness and a history of delivering results.
Responsibilities
- Hire, train, schedule, and supervise staff members, including Assistant General Managers and Fitness Consultants
- Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities
- Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups
- Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement
- Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly
- Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses
- Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols
- Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas
- Communicate calmly and clearly with staff and members in the event of emergencies or unexpected disruptions, providing necessary instructions and updates to ensure their safety and well-being
Requirements
- 2 years of sales management experience
- 3-4 years of customer service experience
- Prior experience or strong interest in the fitness industry
- Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors
- Excellent relationship building and influencing skills with people at all levels and in all functions
- Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills
- Excellent MS Office skills
- Embrace the company's Core Values
- Must successfully pass background check
- CPR certification required within 30 days of hire
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
- Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
- Ability to bend routinely and repetitively to lift more than 40 lbs.
