General Manager

About This Role

Leading a high-performance and energetic team in a restaurant environment is the core of this General Manager role at IHOP. The position involves overseeing all aspects of restaurant operations, from financial objectives to guest service and human resources, ensuring a smooth and successful dining experience.

Responsibilities

• Execute annual financial, local restaurant marketing, guest service, and human resource objectives
• Manage the restaurant floor and ensure regular contact with guests
• Maintain guest complaints within acceptable limits and handle concerns professionally and timely
• Ensure compliance with federal, state, and local regulations applicable to the assigned unit
• Recruit, train, and retain employees
• Conduct ongoing coaching and document any performance problems
• Ensure food meets SOP specifications, recipes, plating, and garnishes, and is served at appropriate temperatures within standard ticket times
• Maintain adequate levels of supplies, including food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous items
• Order food in a timely manner, keeping inventory to a minimum, and avoiding out-of-stock items
• Oversee the operational condition of equipment, building structure, and premises, ensuring compliance with federal regulations and SOP
• Implement sanitation practices and security measures
• Implement national and local marketing promotions
• Complete all required reports and paperwork

Requirements

• 2+ years of relevant experience
• Valid driver's license
• High school diploma or equivalent
• Ability to speak and read English
• Basic math skills

Benefits

• Health insurance

About the Company

With a rich history dating back to 1958, IHOP is a go-to destination for breakfast lovers, known for its fluffy pancakes, delicious omelets, and mouthwatering entrees. The company is committed to serving high-quality food and providing excellent customer service, and believes in promoting from within and training staff to help them reach their full potential.