About This Role
Leading a team to create and maintain an exceptional client experience is the core of this management role. The General Manager is responsible for the overall operation of the salon, including supervising staff, ensuring client satisfaction, and maintaining salon cleanliness and safety. This position suits a leader who can motivate a team and manage operations effectively in a fast-paced environment.
Responsibilities
- Develop and coach employees to provide amazing client experiences
- Follow up swiftly on client concerns and issues
- Consistently set a positive example and demonstrate a calm demeanor during periods of high volume
- Display a client-first attitude by holding team members accountable for quality client service
- Drive company metrics by developing action plans and directly motivating and instructing the salon team by implementing company programs
- Manage with integrity and honesty and promote the culture, values, and mission of Sun Tan City
- Plan, identify, communicate, and delegate responsibilities to team members to ensure smooth flow of operations
- Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon
- Manage salon staffing levels to ensure employee development and maintain salon operational requirements
- Adhere to applicable wage and hour laws for non-exempt team members and minors
- Use all operational tools to plan for and achieve operational excellence in the salon, including labor guidelines, reports, cash management, and inventory management
- Utilize financial reports to identify and address trends and issues in salon performance
- Regularly conduct performance assessments, providing feedback and setting challenging goals to improve sales performance
- Manage ongoing sales
- Work a 5-day workweek of 40 hours per week (minimum)
- Work a varying number of mid and/or closing shifts each week as determined by supervisors based on business trends and staffing needs
Requirements
- College education preferred, but not required
- Management and/or Sales experience required
- Basic computer skills (ability to use Word, Excel, and Outlook)
- Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously
- Strong knowledge of client service techniques and operational practices
- Strong problem-solving and organizational/planning skills
- Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures
- Team building skills
- Ability to prioritize and delegate
Benefits
