General Manager

About This Role

General Managers at JETSET Pilates are dedicated to fostering team growth and sharing the brand and workout experience. This multi-faceted role involves leading studio operations, driving performance, and managing people, while also serving as an exceptional instructor and cultivating strong relationships within the studio and local community.

Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures
• Ensure the delivery of positive customer service and a fitness experience consistent with JETSET Pilates service standards
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals
• Ensure all client inquiries, issues, and concerns receive a positive and timely response
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners
• Create, monitor, and maintain class and staff schedules
• Maintain inventory for supplies, retail, and beverages as needed
• Plan and host team meetings and social events
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships

Requirements

• Undergo the JETSET Pilates training program
• Instruct an average of 8 classes per week
• Be in the studio during class times for a minimum of 25 classes each week