General Manager

Major Responsibilities

• Member Experience

  • Deliver exceptional gym member experience
  • Oversee member experience within the gym and lead by example
  • Provide and maintain the highest level of customer service to our members
  • Provide effective decision-making regarding customer service issues to provide a positive member experience
  • Ensure our members receive the best fitness experience by walking the gym floor and assisting members when needed
  • Manage member feedback of the gym

• Team Member Experience

  • Deliver exceptional team member experience
  • Hire, train and schedule all gym-level staff
  • Train and develop Front Desk Team Members and/or Frontline Team Members regarding all Standard Operating Processes involving member acquisition and onboarding
  • Manage and evaluate the performance of all gym team members
  • Oversee team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

• Gym Management Responsibilities

  • Manage P&L of their gym to ensure expected profitability
  • Facilitate and monitor company-wide initiatives
  • Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order
  • Responsible for managing janitorial and office supplies, printing and forms and small equipment
  • Effectively manage the operations of the gym, including managing gym-controllable inventory and assets
  • Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
  • Respond to social media inquiries
  • Understand budgeting, inventory, payroll, labor management, and facilities maintenance
  • Have business acumen that includes an understanding of the competitive landscape and community around the gym
  • Ensure compliance throughout the gym
  • Ensure gym audits, which are in place to ensure the safety of our members and team members, are done in the expected timeframe
  • Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness

Qualifications

• Minimum of 5 years of management experience, preferably in the fitness or hospitality-related industry. Bachelor’s degree in business or related field is desirable!
• Prior experience in personal training or management of personal trainers is highly preferred
• Strong understanding of operations and performance metrics, including P&L, budgeting, inventory, employee relations and labor management, facilities maintenance
• Team up with third-party vendors and internal support teams to ensure proper operations and maintenance of gym facilities
• Become an expert on Gold Gym’s products and target customers
• Share weekly, monthly, and quarterly performance updates, including wins, learnings, and opportunities for improvement
• Maintain flexibility in your daily schedule to handle communication needs, sometimes outside of typical business hours. Must be flexible and reliable team player, both internally and externally.
• Must be able to build relationships, genuine connections, and trust, both internally and externally. Must have a customer-centric mentality and commitment to excellence and continuous improvement
• Must be proactive and possess strong organizational and prioritization skills. Must have a high attention to detail and ability to manage multiple projects and priorities
• Must demonstrate excellent communication skills and be able to communicate clearly in all various modes (verbal, written, text, etc.) Must have well-developed interpersonal skills and a positive attitude.
• Must be results and bottom-line oriented yet possess sensitivity towards people and values
• Must have exceptional time-management skills and be able to execute tasks and responsibilities in an ever-changing industry
• Must be able to think creatively and innovatively
• Ability to travel to various fitness clubs and out of state meetings, or as needed