About the role
The General Manager should have a good understanding of food and beverage operations, including food preparation, service standards, and health and safety regulations. Directly responsible for food cost control, miscellaneous cost control, labor cost control, and cash control. MIT’s are directly responsible for these costs during a manager’s absence for vacation or sick time. Requires a minimum of a 45-hour work week.
General Requirements
- Must be 19 years of age or older.
- Must have a valid driver’s license, automobile insurance, and be cleared to the current insurance and MVR guidelines in order to deliver in an emergency.
- Must have at least 6 months cash handling, food handling, customer service, and general supervision/management experience.
- Must have knowledge of principles and processes for providing customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must have knowledge of basic math and computer skills.
- Strong verbal and written communication skills in English preferred, including production and manufacturing terminology.
- Must have knowledge of management principles involved in resource allocation, leadership technique, production methods, and coordination of people and resources.
- Must have knowledge of principles and procedures for personnel recruitment, selection, training, and leading.
- Must have knowledge of raw materials, store production processes, quality control, costs, and other techniques for maximizing store profitability and customer service.
- Must always have a working phone.
- Job may require a lot of standing or walking. Must be able to work extra-long shifts, also, must be able to stand at a table height of 34-45 inches for up to 6 hours.
- Ability to problem-solve, plan, motivate, and take initiative.
Essential Skills
- Customer-focused and friendly
- Quickly identify and resolve issues
- Must work well with other team members
- Consistently maintain a safety-first mindset.
- Able to read and follow rules and instructions.
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