About This Role
The General Manager leads the center, fostering a culture of learning and development for both coaches and families. This role requires a talented, welcoming, and engaging leader focused on defining goals and delivering an exceptional experience for kids, families, and team members.
Responsibilities
- Understand the center’s key KPIs and financials to make informed and responsible business decisions.
- Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service.
- Oversee center-level initiatives such as maintenance, training, and brand consistency.
- Manage daily, weekly, and monthly cleaning and maintenance of the center, delegating tasks among the team.
- Handle center-level employee issues and manage appropriate documentation.
- Set and communicate coach schedules using appropriate scheduling and communication platforms.
- Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability.
- Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
- Responsible for sales and delegating responsibilities to the center staff team, including call drives and event booking.
- Source and attend local events to increase brand awareness and drive incremental leads and memberships.
- Foster a coaching culture by continuously assessing and documenting Coaches based on the KidStrong Coach DNA profile and class quality.
- Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.
- Lead coaching candidates through the training process and required evaluations.
- Manage and support the ongoing professional development of staff through LearnUpon.
- Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old.
Requirements
- An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old.
- Achieve Coach Certification through the HQ Training and Certification team.
- Comfortable speaking to parents/guardians regarding a variety of topics.
- Previous experience in management is required.
- Practical work experience with Google and Microsoft platforms.
- CPR certified.
Nice to have:
- Prior experience as a pediatric OT/PT.
- Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect.
- Intermediate knowledge of physiology, exercise techniques, and body mechanics.
