General Manager

About This Role

Leading the overall operation of a service center, including risk management, teammate development, client metrics, production, and administration, is the core of this General Manager role. This individual will also recruit, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month’s financial metrics to identify opportunities and trends. The role suits a leader who can ensure center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Caliber’s Standard Operating Procedures (SOP), insurance partners, and industry guidelines/standards.

Responsibilities

• Perform all-purpose duties related to the overall operation of the center
• Recruit, recognize, and retain talented teammates
• Monitor current financial performance metrics
• Review previous month’s financial metrics to identify opportunities and trends
• Ensure center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Caliber’s Standard Operating Procedures (SOP), insurance partners, and industry guidelines/standards

Requirements

• 3+ years of Collision Management Experience
• Valid driver’s license and eligible for coverage under the company insurance policy
• 21 years of age or older
• Eligible to work in the U.S. with no restrictions
• Advanced understanding of Collision Estimatics
• Prior experience with CCC1
• Advanced understanding and knowledge of the repair process/procedures
• Able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 lbs.

Benefits

• Medical, dental, and vision benefits from day one
• Paid weekly
• Paid vacation and holidays – begin accruing day 1
• Career growth opportunities – promotion from within
• Paid skilled trainings and certifications – I-CAR and ASE

About the Company

Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states, and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal.