About This Role
This General Manager role is with a top international pizza chain, offering significant career growth opportunities within an expanding franchisee. The position involves supervising restaurant colleagues to ensure customer satisfaction and profitability, while maintaining high standards for product quality and customer service.
Responsibilities
- Work productively and supervise restaurant colleagues to ensure they perform their job responsibilities for customer satisfaction and profitability during their shift
- Serve customers correct, complete orders within service time goals, according to customer service standards, priority guidelines, telephone and front counter station procedures, and the remedy process
- Prepare and ensure consistent, high-quality products are served to customers as described in the Little Caesars Orientation and Training Handbook and as shown on job station helpers
- Display the proper image and follow Little Caesars policies, procedures, and standards for conduct as outlined in the Little Caesars Orientation, O.J.T. handbook, and CARDS Training Program
- Clean and organize work stations and ensure the standards for restaurant image are maintained as directed by management and as required by the local health department
- Perform cash management responsibilities and ensure compliance by colleagues to all safety and security procedures as defined in Little Caesars Orientation and Training Handbook
- Provide direction and feedback to colleagues and follow up by coaching/counseling to ensure job duties are performed and all Little Caesar standards, procedures, and policies are achieved
- Perform the tasks associated with food and paper controls, labor, and utility cost controls and monitor shift activities to ensure compliance
- Complete all daily paperwork neatly and accurately as described by the Operational OJT Guide or as directed by management
- Follow all procedures associated with opening and closing the restaurant, appropriately handle unexpected occurrences, and notify appropriate parties in a timely fashion
Requirements
- Desire to learn and advance
- Excellent verbal communication and interpersonal relationship skills
- Dependable, hardworking, and ability to work under pressure and stressful situations
- Ability to work a standard schedule of approximately 40-50 hours per week
- Ability to perform all essential functions of the job
- Valid driver's license from the state of residence with a driving record maintained within company guidelines
- Reliable vehicle and auto insurance as a primary to complete daily banking and delivery responsibilities as directed by the General Manager, Supervisor, or Area Director of Operations
Important Details
