About This Role
Leading operational success at a Wingstop restaurant is the core of this General Manager position. The role involves driving restaurant success through strong leadership, operational execution, and accountability, overseeing daily operations, financial results, team leadership, and guest experience.
Responsibilities
- Lead, develop, and manage restaurant team members, including hiring, training, coaching, and performance management
- Oversee daily operations, including staffing, scheduling, food quality, and service execution
- Actively support front-of-house and back-of-house operations as needed
- Ensure an exceptional guest experience and resolve guest concerns promptly and professionally
- Manage financial performance, including sales, labor, and food cost control
- Analyze operational and financial data to support decision-making and improve performance
- Perform or oversee opening and closing procedures, including cash handling and reporting
- Ensure compliance with company policies and all applicable federal, state, and local laws
- Maintain high standards of food safety, sanitation, and cleanliness
- Oversee inventory management, ordering, and cost control processes
- Maintain an active leadership presence and foster a positive, accountable, and high-performing team culture
Requirements
- Proven restaurant management experience
- Strong leadership, communication, and organizational skills
- Financial acumen and ability to manage costs and budgets
- Ability to work in a fast-paced, high-volume environment
- Strong problem-solving and decision-making skills
- Reliable, accountable, and results-driven
- Flexible availability, including nights, weekends, and holidays
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid time off, including vacation and holidays (in accordance with company policy and applicable law)
- Short-Term Disability
- Long-Term Disability
- Life Insurance
- Professional Development Program
Important Details
- Schedule: 2 opening shifts, 2 closing shifts, 1 mid-day shift weekly; minimum of 45 hours per week, based on business needs and operational demands; work the busiest days of the week based on projected sales and operational needs
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 50 pounds
- Ability to bend, reach, stoop, and kneel frequently
