About This Role
Leading with purpose and growing with support, the General Manager brings out the best in their team at a beloved neighborhood bakery-cafe. This role involves taking full ownership of operations, making strategic decisions, and creating an environment where the team thrives and guests feel welcome.
Responsibilities
- Own all aspects of leading the bakery-cafe team, including planning and managing staffing needs, scheduling, people development, career development, performance management, training, and succession planning
- Hire, onboard, and train new team members while motivating, energizing, engaging, inspiring, and celebrating the entire team
- Manage team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met
- Create subject matter experts within the bakery-cafe by developing managers on people processes and Panera’s Guiding Values & Behaviors
- Follow operational procedures designed to ensure the bakery-cafe successfully executes all company strategies and initiatives
- Make sure every guest is delighted by the quality of food, service, and staff
- Build engaging relationships that lead to long-term, loyal guests
- Ensure team members follow company policies and procedures and comply with all federal, state, and local regulations
- Maintain a healthy and safe workplace for the team that meets Panera’s health, food, safety, and company culture standards
- Maintain the bakery-cafe’s overall costs and inventory
- Help build a culture of warmth, belonging, growth, and trust
Requirements
- Minimum age: 18 years of age
- 3+ years of restaurant General Manager experience preferred
- ServSafe certification (or ability to achieve)
- Proven ability to drive positive results through strong business acumen
- Proven ability to run great shifts while directing, motivating, coaching, and developing others in a fast-paced environment
- Ability to lift, carry, push, or pull objects 25 pounds
- Capability to stand and walk for up to 6 hours
- Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment
- Be an ambassador of the Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others
Benefits
- Eligible for quarterly bonuses
- Free on-shift meals & unlimited fountain beverages
- Paid vacation, sick time, and holidays
- Medical, dental, vision, life insurance, pet insurance & 401(k) with match available
