General Manager

About This Role

Leading with purpose and growing with support, the General Manager brings out the best in their team at a beloved neighborhood bakery-cafe. This role involves taking full ownership of operations, making strategic decisions, and creating an environment where the team thrives and guests feel welcome.

Responsibilities

• Own all aspects of leading the bakery-cafe team, including planning and managing staffing needs, scheduling, people development, career development, performance management, training, and succession planning
• Hire, onboard, and train new team members while motivating, energizing, engaging, inspiring, and celebrating the entire team
• Manage team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met
• Create subject matter experts within the bakery-cafe by developing managers on people processes and Panera’s Guiding Values & Behaviors
• Follow operational procedures designed to ensure the bakery-cafe successfully executes all company strategies and initiatives
• Make sure every guest is delighted by the quality of food, service, and staff
• Build engaging relationships that lead to long-term, loyal guests
• Ensure team members follow company policies and procedures and comply with all federal, state, and local regulations
• Maintain a healthy and safe workplace for the team that meets Panera’s health, food, safety, and company culture standards
• Maintain the bakery-cafe’s overall costs and inventory
• Help build a culture of warmth, belonging, growth, and trust

Requirements

• Minimum age: 18 years of age
• 3+ years of restaurant General Manager experience preferred
• ServSafe certification (or ability to achieve)
• Proven ability to drive positive results through strong business acumen
• Proven ability to run great shifts while directing, motivating, coaching, and developing others in a fast-paced environment
• Ability to lift, carry, push, or pull objects 25 pounds
• Capability to stand and walk for up to 6 hours
• Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment
• Be an ambassador of the Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others

Benefits

• Eligible for quarterly bonuses
• Free on-shift meals & unlimited fountain beverages
• Paid vacation, sick time, and holidays
• Medical, dental, vision, life insurance, pet insurance & 401(k) with match available
• Career advancement & leadership development opportunities
• Tuition discounts
• Perks & rewards for team members
• Team member assistance program

Important Details

• Schedule: flexible hours including nights and weekends

Other Conditions

• Any job offer for this position is conditional upon the results of a background check