About This Role
This General Manager role involves overseeing all functions of a Papa John's restaurant, ensuring high-quality products and customer service to achieve profitability. The position requires a self-sufficient leader who makes quality decisions and fosters pride and accountability in team members. It also includes managing operations, executing company policies, and ensuring compliance with all laws and ethical business practices.
Responsibilities
- Provide quality products by building a system of quality with team members, ensuring each delivered product meets Papa John's standards and accurately reflects the customer's order
- Professionally and promptly respond to all customer concerns or issues
- Solicit customer feedback, share feedback with the team, and use feedback to improve restaurant operations and build brand loyalty
- Communicate, train, and promote quality standards to team members utilizing all available tools, including the Operations Manual and Team Member Handbook
- Actively recruit customer-focused team members and maintain adequate staffing levels according to projected sales
- Properly orient and train team members to exceed customer expectations
- Ensure compliance with uniform and appearance standards
- Establish and communicate performance expectations, and conduct timely and effective performance reviews
- Document performance issues and take appropriate disciplinary action, up to and including termination
- Effectively coach and develop team members to ensure the entire team is quality and customer-focused
- Build an atmosphere of teamwork, energy, and fun
- Manage sales goals against budget and prior year by providing prompt and friendly customer service
- Build check averages through team member training on products and sales execution
- Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community
- Manage profit goals against budget and prior year
- Ensure food, labor, and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the PROFIT System
- Develop and implement appropriate plans to resolve unfavorable trends and enhance profits
- Execute administrative and cash management duties
- Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss
- Manage company's assets by ensuring the restaurant is clean, fully equipped, and all equipment operates properly
- Ensure the restaurant meets safety and security standards at all times
- Oversee preventative maintenance and repairs when necessary
