GCU Admissions Counselor

About This Role

This entry-level position within the GCU Graduate Development Program is designed to provide recent GCU graduates with structured training, mentorship, and hands-on professional experience. The GCU Associate Counselor serves as a primary point of contact for prospective and newly enrolled students, guiding them through the admissions process and supporting their transition into the university community. This role offers an excellent opportunity for individuals seeking to gain valuable professional experience while developing leadership and business skills in a mission-driven environment.

Responsibilities

• Contact inquiring online prospects via the telephone in a timely manner, informing them about the University and its programs
• Provide necessary steps for prospects to receive a pre-evaluation
• Represent GCU as an educated advisor, familiar with higher education and assist students through the various steps as part of their decision-making process
• Share knowledge of University processes and procedures for admission, transfer credit evaluation, etc.
• Stay up to date on policy and procedural changes, incorporating those changes into daily operations as established by the University’s Employee Development department and Management
• Determine if the University has a program that will meet the prospect’s needs by listening, probing, recognizing and considering the needs of the prospect and GCU’s degrees
• Appropriately guide each prospect to a program that will meet the prospect’s needs and answer any questions they may have about program requirements, transfer credits, admission guidelines, etc.
• Participate in ongoing mentorship programs and leadership preparation courses
• Communicate GCU’s values, benefits and differentiating features to prospects in a professional and academically-oriented manner
• Discuss payment options and answer questions to help the student make an informed decision about how to pay for school
• Serve as the primary point of contact to a student who is interested in applying to the University
• Accurately share university expectations to ensure the long-term success of enrolled students
• Communicate and help students use the services GCU provides to help them progress through the program
• Maintain professional demeanor with all internal and external stakeholders, communicating appropriately with all parties
• Monitor student activity in the classroom and other established benchmarks to ensure academic progression
• Achieve daily, weekly and monthly goals, as defined by supervisor and department objectives
• Adhere to all regulatory compliance guidelines, such as FERPA and DNC requirements
• Be proficient in MS Office Suite

Requirements