About the role
We’re Hiring: Gaming Support - Mandarin Speaking
- Location: Teleperformance Malaysia (Kuala Lumpur) Gtower
- Channel: Voice, Chat, Email
- Salary: RM4,000 – RM4,500 (All-in Package)
Responsibilities
- Support customers via chat & email
- Handle inquiries, payments, and order processing
- Safeguard customer data & privacy
- Escalate issues when needed
- Contribute to service improvements
- Stay up to date through training and performance goals
Qualifications
- Diploma or Degree in any field
- English proficiency (CEFR B1+) – Check Level
- 6+ months experience in customer support preferred (not required)
- Fresh grads in English/Communications-related fields encouraged
- Typing: 40wpm, 90% accuracy
- Proficient in Microsoft Office & general computer use
Required Skills
- Native Mandarin speaker or fluent non-native with excellent command of Mandarin
- Excellent communication & problem-solving skills
- Customer-first mindset
- Open to feedback & learning
- Team player with critical thinking
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