About This Role
This management role oversees all gaming operations and personnel, ensuring smooth functioning and adherence to regulations. The position suits a professional with strong leadership skills and a thorough understanding of casino operations, including slot machines and table games.
Responsibilities
- Direct and supervise gaming operations and personnel, including Pit personnel, Drop team, Cashiers, Security, and Floor Supervisors
- Lead by example, maintaining a professional image and upholding company standards
- Communicate effectively, both orally and in writing, to keep proper personnel informed on daily operations or necessary changes
- Hold monthly meetings with each department to discuss issues and proactively uphold company standards
- Train employees to troubleshoot and work on slot machines to ensure 100% operational efficiency
- Train and monitor security systems to ensure required coverage and proper DVR functionality
- Deal table games, monitor play, and coach and train personnel when necessary
- Interview, hire, and train new personnel
- Explain, interpret, and enforce house operating rules and SDCG regulations to ensure proper procedures are followed
- Address customer service and security issues as they arise
- Interact with customers in the gaming venue to ensure their enjoyment
- Monitor customers and employees to prevent rule-breaking, cheating, or system exploitation, informing proper personnel of any irregularities
- Enforce safety rules in case of hazards and work to avoid hazards altogether
- Monitor staffing levels to ensure adequate casino staffing for each shift, arranging rotations, breaks, and locating substitutes as necessary
- Prepare and post work schedules in all required areas
- Review operational expenses, budget estimates, and various gaming reports for accuracy and casino floor analysis
Requirements
- Must possess or be able to obtain a SDCG Key License
- Attention to detail
- Mature, professional interaction with employees, guests, and business contacts
- Ability to work under pressure
- Ability to prioritize work
- Maintain confidence and keep work confidential
- Ability to handle multiple tasks simultaneously
- Maintain and develop relationships that will benefit the hotel, restaurant, and casino to drive future business
- Working knowledge of slot machines to troubleshoot and fix issues
- Thorough knowledge and understanding of SDCG rules and regulations
Nice to have:
Benefits
