This cashier role involves assisting customers in a gaming environment, handling cash transactions, and processing various gaming-related payments and wagers. The position requires accuracy in money handling and excellent customer service skills within a fast-paced setting.
Responsibilities
Provide information and assistance to customers in a friendly, courteous manner
Create and enter player tracking cards on-site, online, and digitally
Make payments on winning tickets accurately and timely, verifying tickets and payoffs
Maintain a cash bank for the assigned shift, accepting payment and making correct change
Exchange cash and coins in accordance with established procedures
Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
Complete all required shift paperwork according to internal control standards
Record any applicable cash transactions required by Federal Law
Assist guests with credit applications
Verify credit approval for racino departments and process credit card applications
Perform credit card cash advances
Issue and receive payments
Cash personal and travelers checks in compliance with approved procedures
Process lottery transactions with approved procedures
Efficiently and accurately process all pari-mutuel wagers in the tote system
Explain wagering rules, betting lines, odds, and procedures to guests
Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensure compliance to applicable jurisdictional gaming statutes and regulations
Write sports tickets accurately and timely
Know and enforce all gaming laws and regulations applicable to the functions and duties
Manage guest situations, respond promptly to guest needs, seek guest feedback, and meet commitments
Stock stations with adequate supplies and keep all stations neat and clean
Perform other reasonable related duties as assigned
Requirements
General cashiering background or prior money handling experience preferred
Previous experience in race and sportsbook preferred
Working knowledge of sports
Knowledge of tote system to place customer bets
Efficiency and accuracy when entering guests' wagers and paying out winners
Ability to maintain variances within standards according to department variance policy
Ability to respond calmly and make rational decisions when required
Ability to learn and comply with department, property, and regulatory policy and procedure
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High school diploma or general education degree or GED; or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to read and communicate verbally in English
Written communication skills in English may also be required
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to perform mathematical operations using units of American money and weight measurement, volume, and distance
Ability to operate an adding machine and have basic computer skills
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to qualify for licenses and permits required by federal, state, and local regulations
Valid driver’s license and acceptable driving history as determined by Penn National Gaming’s auto insurance carrier
Ability to stand and use hands to finger, handle, or feel objects, tools, or controls
Ability to reach with hands and arms and talk or hear
Close vision, color vision, and peripheral vision
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Drug-free
Benefits
Wellness programs designed to support team members' financial, physical, and mental well-being
Day-one medical coverage (may vary by position)
401(k) matching (may vary by position)
Annual performance bonus (may vary by position)
Paid time off earned according to local policy and increasing with length of employment
Important Details
No supervisory responsibilities
Work environment noise level is usually moderate
Team members are under surveillance and audio surveillance in limited areas
Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke
About the Company
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, with 43 destinations across North America. The company also offers online sports betting and iCasino via theScore Bet Sportsbook and Casino® and is committed to values like diversity and sustainability.
