About This Role
This cashier role involves assisting customers in a gaming environment, handling cash transactions, and processing various gaming-related payments and wagers. The position requires accuracy in money handling and excellent customer service skills within a fast-paced setting.
Responsibilities
- Provide information and assistance to customers in a friendly, courteous manner
- Create and enter player tracking cards on-site, online, and digitally
- Make payments on winning tickets accurately and timely, verifying tickets and payoffs
- Maintain a cash bank for the assigned shift, accepting payment and making correct change
- Exchange cash and coins in accordance with established procedures
- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
- Complete all required shift paperwork according to internal control standards
- Record any applicable cash transactions required by Federal Law
- Assist guests with credit applications
- Verify credit approval for racino departments and process credit card applications
- Perform credit card cash advances
- Issue and receive payments
- Cash personal and travelers checks in compliance with approved procedures
- Process lottery transactions with approved procedures
- Efficiently and accurately process all pari-mutuel wagers in the tote system
- Explain wagering rules, betting lines, odds, and procedures to guests
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensure compliance to applicable jurisdictional gaming statutes and regulations
- Write sports tickets accurately and timely
- Know and enforce all gaming laws and regulations applicable to the functions and duties
- Manage guest situations, respond promptly to guest needs, seek guest feedback, and meet commitments
- Stock stations with adequate supplies and keep all stations neat and clean
- Perform other reasonable related duties as assigned
Requirements
- General cashiering background or prior money handling experience preferred
- Previous experience in race and sportsbook preferred
- Working knowledge of sports
- Knowledge of tote system to place customer bets
- Efficiency and accuracy when entering guests' wagers and paying out winners
- Ability to maintain variances within standards according to department variance policy
- Ability to respond calmly and make rational decisions when required
- Ability to learn and comply with department, property, and regulatory policy and procedure
- High school diploma or general education degree or GED; or one to three months related experience and/or training; or equivalent combination of education and experience
- Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to read and communicate verbally in English
- Written communication skills in English may also be required
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to perform mathematical operations using units of American money and weight measurement, volume, and distance
- Ability to operate an adding machine and have basic computer skills
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to qualify for licenses and permits required by federal, state, and local regulations
- Valid driver’s license and acceptable driving history as determined by Penn National Gaming’s auto insurance carrier
- Ability to stand and use hands to finger, handle, or feel objects, tools, or controls
- Ability to reach with hands and arms and talk or hear
- Close vision, color vision, and peripheral vision
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- Drug-free
Benefits
- Wellness programs designed to support team members' financial, physical, and mental well-being
- Day-one medical coverage (may vary by position)
- 401(k) matching (may vary by position)
- Annual performance bonus (may vary by position)
- Paid time off earned according to local policy and increasing with length of employment
Important Details
- No supervisory responsibilities
- Work environment noise level is usually moderate
- Team members are under surveillance and audio surveillance in limited areas
- Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke
About the Company
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, with 43 destinations across North America. The company also offers online sports betting and iCasino via theScore Bet Sportsbook and Casino® and is committed to values like diversity and sustainability.
