This part-time Gaming Attendant role involves assisting Floor Service Representatives with various functions on the gaming floor, ensuring excellent customer service, and maintaining a safe and organized environment. The position requires attention to player behavior, adherence to operational procedures, and a commitment to keeping work areas clean.
Responsibilities
Assist Floor Service Representatives with gaming floor functions, including seating players and explaining games
Update game tracking and player tracking systems
Offer and provide calls of service
Handle employee and customer transactions
Provide customer service, greet customers, and assist them to appropriate areas
Oversee tables in assigned areas, monitoring player attitudes, behavior, alcohol consumption, and language
Keep the podium balanced and organized for easy verification
Acknowledge dealers' requests, verify, and run chips between tables and cashier per standard operating procedures
Report all transactions per Title 31 and standard operating procedure requirements
Limit conversations with other employees and stay in the assigned area during shifts
Inform the Floor Service Representative or cashier of all required monetary transactions and any suspicious behavior
Keep work areas clean
Assist with chip counts and collection of daily drops
Comply with the organization’s Health and Safety Policy and all other health and safety practices, programs, and procedures
Successfully complete required health and safety and IIPP training
Participate in the IIPP by reporting incidents or near misses, attending health and safety meetings, reporting problems and recommending safety improvements, and other related training activities
Inform a supervisor or instructor of any safety hazards or system deficiencies in the workplace
Ensure appropriate training in all facets of the specific job function prior to attempting to work independently
Ensure the department-specific code of safe work practices is provided prior to being given department work assignments
Take ownership of any safety issues by proposing solutions to fix them
Requirements
Ability to work nights, weekends, and holidays
Basic understanding of the games provided and the policy and procedure of the gaming floor
Basic knowledge of Cage and TPPP functions
Ability to speak effectively before groups of customers or employees
Ability to calculate figures and amounts such as proportions and percentages
Ability to apply concepts of basic algebra and geometry
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Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
City Cardroom Employee Permit
Ability to stand, walk, talk or hear regularly
Ability to use hands to finger, handle, or feel and reach with hands and arms frequently
Ability to sit, stoop, kneel, crouch, crawl, taste or smell occasionally
Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
