About This Role
This role involves providing friendly and professional customer service to patrons in a gaming area. The Gaming Attendant maintains a clean, safe, and welcoming environment, assists with customer inquiries, monitors gaming activities, and ensures compliance with venue policies and responsible gambling practices.
Responsibilities
- Provide friendly, professional, and efficient customer service to all patrons
- Assist customers with gaming machine inquiries and general venue information
- Monitor the gaming area to ensure a safe, clean, and welcoming environment
- Maintain the cleanliness and presentation of gaming machines and surrounding areas
- Respond to customer requests, feedback, and complaints professionally
- Identify and respond appropriately to signs of gambling-related harm in accordance with responsible gambling procedures
- Ensure compliance with responsible service of alcohol, responsible conduct of gambling, and applicable gaming regulations
- Complete required documentation, incident reports, and shift handovers accurately
- Follow workplace health and safety procedures and report hazards or incidents
- Work collaboratively with the gaming and hospitality team to support smooth venue operations
Requirements
- Current Responsible Service of Alcohol (RSA) competency
- Current Responsible Conduct of Gambling (RCG) competency
- Current Advanced Responsible Conduct of Gambling (ARCG) competency, where required by the venue or applicable regulations
- Excellent communication and customer service skills
- A friendly, approachable, and professional attitude
- Strong attention to detail and the ability to follow policies and procedures
- Ability to work independently and as part of a team
- Reliability, punctuality, and a strong work ethic
- Availability to work a flexible roster, including evenings, weekends, and public holidays
- Commitment to responsible gambling, patron well-being, and regulatory compliance