About This Role
Building a configurable, UI-driven self-service platform for contact center operations on top of Amazon Connect is the core of this Full Stack Developer role. The platform will enable business users to manage call routing, queues, and outbound campaigns without requiring code changes or developer intervention. The ideal candidate will have strong backend expertise in Java and microservices, along with working knowledge of frontend technologies to support UI-driven workflows.
Responsibilities
- Design and develop scalable microservices and RESTful APIs using Java, Spring Boot
- Build backend systems to support dynamic call routing, queue management, and configuration-driven workflows
- Develop services enabling outbound campaign management and dialer customization
- Collaborate with UI teams to power self-service interfaces used by business users
- Integrate applications with AWS services (EC2, S3, Lambda, API Gateway, DynamoDB)
- Abstract and manage business logic outside of Amazon Connect to enable flexible configurations
- Ensure systems support real-time updates without requiring deployments
- Optimize performance, scalability, and reliability of distributed systems
- Participate in code reviews, debugging, and production support
Requirements
- 4+ years of experience in Java, Spring Boot, and microservices architecture
- Experience building and consuming REST APIs
- Working knowledge of React, TypeScript, and modern JavaScript (ES6+)
- Hands-on experience with AWS services (EC2, Lambda, S3, API Gateway, DynamoDB)
- Strong understanding of SQL and NoSQL databases
- Experience with CI/CD tools, Git, Docker
- Strong problem-solving and communication skills
Nice to have:
- Understanding of config-driven systems or platforms where business users control workflows
- Exposure to contact center platforms, IVR systems, or tools like Amazon Connect
Benefits
- Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth
- Comprehensive benefits package, including health insurance, language courses, and a relocation program
- Work from anywhere culture: make the most of the flexibility that comes with remote work
- Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities
- Global impact: collaborate on impactful projects for top global clients and shape the future of industries
