About This Role
Fulfilling every order that leaves the company's building and making that process significantly better is the core of this hands-on manager role. The Fulfillment Manager will be the in-house expert, bringing proven systems and processes to build a scalable fulfillment operation that adapts to seasonal demand swings.
Responsibilities
- Run daily fulfillment: pick, pack, and ship direct-to-consumer and wholesale orders accurately and on time
- Build the playbook: create and document standard processes for receiving, putaway, picking, packing, shipping, and returns
- Own inventory accuracy: set up cycle counts, bin locations, and controls so that systems match physical stock
- Prepare for holiday peak: plan staffing, supplies, and workflows to handle seasonal volume spikes without missed ship dates
- Cut costs and errors: improve carrier selection, packaging, and shipping rates; track and reduce mis-picks, damages, and late shipments
- Handle wholesale orders: pack and ship retailer purchase orders to each retailer's requirements, including big-box routing and labeling rules
- Manage returns and exchanges: process returns quickly and get resellable product back into stock
- Report what matters: track and share key metrics such as order accuracy, ship time, cost per order, and inventory accuracy
- Scale the team: recruit, hire, train, schedule, and manage seasonal and part-time workers as volume requires, directly or through staffing agencies, and scale the team back down after peak
Requirements
- 2+ years of hands-on fulfillment experience covering both B2C (direct-to-consumer e-commerce) and B2B (wholesale to retailers) orders, with at least some time leading a process, shift, or small team
- A track record of improving a fulfillment operation, not just running one
- Experience shipping retail wholesale orders, including retailer routing guides, labeling and compliance requirements, and avoiding chargebacks, alongside a few thousand consumer orders a month with seasonal peaks
- Comfort with Shopify or a similar e-commerce platform, plus shipping and inventory software
- Working knowledge of carriers (UPS, FedEx, USPS) and how to lower shipping costs
- Experience hiring, onboarding, and managing seasonal or temporary warehouse staff, including getting new hires productive within days
- Strong organization and attention to detail
- Ability to learn new software and products quickly and work independently
- Ability to lift up to 50 lbs and stand for extended periods
Nice to have:
- Experience with NetSuite, an ERP, or a warehouse management system (WMS)
- Experience with returns platforms (e.g., Redo) and shipping software (e.g., ShipStation)
- Experience with EDI or retailer marketplace portals (e.g., Mirakl)
- Familiarity with sporting goods, apparel, or high-SKU-count products
- A love of baseball, softball, or sports
Benefits
- Performance bonus tied to holiday peak results and fulfillment KPIs (accuracy, ship time, cost per order) when possible
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Important Details
- Schedule: full-time, extra hours expected during holiday peak
- Start date: immediately
- Employment type: contractor, part-time, or full-time depending on circumstances and experience
Application Process
- Send your resume and a short note with the subject line "Fulfillment Manager"
- In your note, describe one fulfillment process you improved: what was broken, what you changed, and the result
About the Company
Absolutely Ridiculous (AR) is a culture-driven sports art studio and sporting goods brand based in Nashville, TN. The company makes baseball and softball gloves, sliding mitts, protective gear, pickleball paddles, and apparel that treat sports equipment as art. They sell direct to fans through AbsolutelyRidiculous.com and their Nashville retail space, Studio X, and wholesale to retailers including Dick's, Scheels, and Nordstrom, plus hundreds of independent shops.