About This Role
Finding new opportunities and winning new clients is the core of this Sales Manager role, growing the company's fulfillment and warehousing business. You will connect with D2C e-commerce brands and B2B shippers, understand their needs, and manage the sales process from first contact through onboarding. This is a hands-on, hunter-focused role for someone with strong communication skills, logistics knowledge, and consistent follow-through.
Responsibilities
- Identify and qualify new prospects across D2C e-commerce and B2B shipping markets within your assigned region
- Build a strong sales pipeline through consistent outreach, networking, referrals, and targeted account development
- Independently manage the full sales cycle, including discovery, proposals, negotiation, and signed agreements
- Achieve monthly, quarterly, and annual revenue targets established by the Senior Director
- Develop territory plans with clear account priorities, activity targets, and measurable 90-day milestones
- Maintain accurate CRM records, including opportunity stages, next steps, and realistic revenue forecasts
- Conduct discovery calls to understand each prospect’s fulfillment, warehousing, and freight needs before recommending solutions
- Present tailored Ecom Fulfillment solutions that clearly demonstrate value
- Explain pricing, processes, implementation requirements, and service expectations in clear, practical terms
- Prepare accurate proposals and communicate service capabilities and limitations honestly
- Work with operations and dispatch to confirm capacity, pricing, and service commitments before finalizing agreements
- Coordinate a complete onboarding handoff to operations and account management
- Stay actively involved during each client’s first 90 days to support a smooth transition and build a lasting relationship
- Monitor competitor activity, pricing trends, and market developments to identify opportunities
- Provide monthly pipeline and forecast updates to leadership, highlighting progress, risks, and support needed
- Attend industry events, trade shows, and networking opportunities to generate leads and build brand awareness
- Share client feedback with operations, WMS, and IT teams to support service and system improvements
Requirements
- At least 3 years of B2B sales experience, preferably in a service-based business, or account management experience that includes prospecting and closing new business
- 2–3 years of hands-on experience in a fulfillment or warehouse operation
- A proven record of winning new business and achieving revenue targets
- Experience independently managing the full sales cycle, from prospecting through signed contract
- Proficiency with Salesforce, HubSpot, or a comparable CRM
- Strong numerical skills, with the ability to assess pricing, revenue opportunities, and sales forecasts
- Strong listening, presentation, negotiation, and relationship-building skills
- Ability to work independently, prioritize opportunities, follow up consistently, and take ownership of results
Nice to have:
- Knowledge of the 3PL industry and the needs of e-commerce brands and B2B shippers
- Experience selling fulfillment, warehousing, freight brokerage, or other logistics services
- An established network within D2C e-commerce, retail logistics, or B2B shipping
- A degree in Business, Marketing, Supply Chain, or a related field
- Familiarity with warehouse management systems (WMS), transportation management systems (TMS), or enterprise resource planning (ERP) platforms
- Bilingual proficiency in English and French
- Experience in a startup or growing business, including developing sales processes and territory plans
Benefits
- Performance-based commission that rewards the business you bring in
- Health, dental and vision benefits
- A check-in at 90 days and annual performance reviews to discuss your impact and growth
- Opportunities available to learn, develop and build your career as Ecom grows
Important Details
- Reports To: Senior Director of Fulfillment & Warehouse
About the Company
Ecom Logistics is looking for a Sales Manager who enjoys finding new opportunities and winning new clients.
