Fulfillment Operations Manager

About This Role

Managing the CMO Enterprise and Channel team to ensure total customer satisfaction is the core purpose of this position. This involves overseeing the process from order entry to final delivery, commissioning services, and customer invoicing, and it suits a candidate with strong leadership and operational execution skills.

Responsibilities

• Manage and supervise the review of customer purchase orders, including stock allocation
• Manage and supervise the ongoing maintenance of existing orders, and receipt and allocation of all non-inventory items
• Liaise with all internal departments, suppliers, and customers
• Coordinate all deliveries to site and liaise with internal/external contractors for service activities
• Manage and supervise ongoing customer support via incoming phone calls and emails relating to orders placed
• Liaise with all members of the CMO, Projects, Order Management, and Sales teams and provide any assistance as required to facilitate timely and efficient solutions for customers
• Meet forecasted targets for outgoing sales monthly
• Define and track all outstanding sales orders
• Invoice all orders correctly and to customer requirements
• Provide accurate and on-time statistical reporting for various monthly/quarterly meetings
• Liaise with customers and suppliers for project coordination
• Manage stock, including product and parts
• Ensure the CMO team achieves its KPIs and objectives
• Manage and supervise RDSL/PDSL and OTIF YOY improvements to meet global targets
• Manage LCC administration
• Manage receipt of goods into ANZ
• Attract, develop, and retain a highly competent and motivated Sales Operations team
• Agree objectives and KPIs with direct reports and provide monthly feedback and performance management
• Coach team members to achieve performance objectives and develop individual competence
• Foster teamwork and cohesiveness across the team
• Review processes and procedures regularly, ensuring the team can work efficiently
• Comply with all Work, Health & Safety, Environment, and Quality obligations
• Actively promote safety in the workplace

Requirements

• Minimum 10 years
• experience in the field
• Knowledge of how organizations work
• Understanding of the market, industry, and legislative obligations under which the company operates
• Knowledge of essential business and financial policies, procedures, and practices and their impact on the operations of the organization
• Team leadership and coaching skills
• Computer literacy