About This Role
The Fulfillment Manager directs end-to-end pharmaceutical warehousing, cold chain storage, and high-velocity order fulfillment operations across GONSA’s distribution network. This role operates at the intersection of regulatory rigor and commercial agility, guaranteeing strict adherence to Good Storage Practice (GSP), Good Distribution Practice (GDP), and Ministry of Health (MOH) mandates. The position holds strategic accountability for operational governance, operating expenditure (OPEX) optimization, automated system integrity (ERP/WMS), and cross-functional leadership, steering a resilient and safety-first workforce to sustain rapid business growth.
Responsibilities
- Direct daily fulfillment workflows: bonded/commercial receiving, put-away, high-accuracy picking, packing, secondary packaging/labeling, and dispatch
- Oversee multi-temperature zone operations (ambient, cool –, cold –, and ultra-low freezers) ensuring end-to-end temperature logging and zero thermal excursions
- Partner with Commercial, Customer Service, Procurement, and Transportation to maintain visibility, eliminate bottlenecks, and resolve service escalations within defined SLAs
- Champion business continuity planning (BCP) and risk mitigation protocols against supply disruptions, system outages, and peak seasonal spikes
- Serve as the operational custodian for GSP, GDP, and ISO quality management systems across facility infrastructure and personnel practices
- Formulate, standardize, and audit standard operating procedures (SOPs), working instructions (WIs), and change controls in direct alignment with Quality Assurance (QA)
- Spearhead non-conformance investigations, deviation management, and root cause analyses (CAPA) for operational discrepancies, damage, or stock variances
- Uphold strict environmental health and safety (EHS) guidelines, safeguarding workforce welfare, facility assets, and high-value pharmaceutical inventory
- Champion WMS and SAP ERP operational utilization, securing real-time inventory visibility, lot/batch control, FEFO/FIFO enforcement, and data integrity
- Lead perpetual cycle count programs and comprehensive stocktakes; eliminate book-to-physical inventory variances
- Drive space optimization, dynamic slotting, and layout re-engineering to maximize cubic storage density and pick efficiency for expanding product lines
- Exercise fiscal oversight on fulfillment OPEX, auditing labor utilization, consumables, specialized packaging materials, third-party logistics (3PL) fees, and M&E maintenance
- Formulate annual departmental operating budgets; identify and execute lean warehousing and continuous improvement initiatives (Kaizen, 5S) to lower cost-to-serve
- Structure departmental headcount planning, balancing core full-time staff and variable outsourced labor to match volume fluctuations efficiently
